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Open nowPosted 376 days ago

海外服务运营

li/referral788 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now海外服务运营li/referral · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on li/referral's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. li/referral postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 376 days ago

li/referral median: 1 days open

The posting

1. 售后服务网络管理 a) 负责搭建和优化售后服务网络，包括服务中心、钣喷中心、电池维修中心等； b) 监控并评估服务商绩效，确保符合公司标准。 2. 服务运营策略： a) 制定并执行售后服务运营的策略，确保售后服务的流程顺畅，客户满意度提高； b) 与其他部门（如Marketing、Channel）协调，保证服务流程的高效运作。 3. 客户满意度管理： a) 监控并分析客户反馈，处理售后服务中的客户投诉和建议； b) 定期进行客户满意度调查并跟踪改进措施。 4. KPI设定与评估： a) 设定服务运营相关的KPI，监控服务质量，评估服务提供商的表现； b) 根据KPI结果，制定优化方案，持续提升服务质量和效率。 5. 团队管理与培训： a) 招募、管理和培训售后服务运营团队成员，确保团队的专业能力和服务态度； b) 定期进行员工培训和绩效考核，提升团队整体素质和工作效率。 6. 财务预算与成本控制： a) 管理售后服务部门的预算，确保运营支出在合理范围内； b) 分析售后服务的成本结构，寻找节省成本的机会，同时保证服务质量不受影响。 7. 技术支持与信息化建设： a) 推动售后服务信息系统的建设与升级，提升服务管理的数字化和智能化水平； b) 解决服务过程中出现的技术问题，协同研发部门不断完善售后服务流程和系统。 8. 数据分析与报告： a) 定期进行数据分析，整理售后服务运营的各类数据，并形成详细报告； b) 根据数据分析结果，制定针对性的优化策略，提升运营效益。

1. 教育背景： a) 本科及以上学历，汽车相关、管理类或工程类专业优先。 2. 工作经验： b) 至少3年以上售后服务或运营管理经验，有汽车行业背景者优先； c) 具有售后服务网络搭建、团队管理或流程优化等方面的经验。 3. 技能要求： d) 熟悉售后服务流程及相关管理软件； e) 良好的沟通能力和团队协作能力。 4. 语言能力： f) 能够流利使用中文和英文，具备一定的外语沟通能力。 5. 行业知识： g) 了解汽车行业的售后服务趋势及客户需求变化。 6. 领导能力： h) 有较强的团队领导和跨部门协调能力，能够高效管理多方资源，推动项目落地； i) 能够激励团队并带领团队达成目标。 7. 解决问题的能力： j) 具有优秀的分析与解决问题的能力，能够在面对复杂情况时迅速找到解决方案； k) 善于应对突发问题，并能带领团队有效解决。 8. 数据分析能力： l) 精通数据分析工具，能够根据数据提出优化服务的建议； m) 具备一定的财务意识，能够有效控制部门预算和成本。

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