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Open nowPosted 124 days ago

【外援】接待专家

li/referral788 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now【外援】接待专家li/referral · Shanghai, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on li/referral's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. li/referral postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 124 days ago

li/referral median: 1 days open

The posting

1.负责预约用户来店前确认,接待来访用户,初步了解客户需求;引导用户并协助维修专家/专员办理车辆维修手续; 2.维护用户休息区等用户接触区域的环境及秩序,保持服务区域高级感; 3.主动向用户提供休息区餐饮、休闲设施使用等服务,休息区改善提升; 4.关注店内等待用户,及时与用户传递车辆维修进度等信息,做好用户现场沟通协调; 5.面访用户,获取用户需求及服务满意度状态,及时向维修主管或店长传递用户在店等待状态; 6.完成线下服务活动的准备工作,并在实施阶段进行过程管理; 7.及时响应客服/零售/交付端不定时通知的联络用户的需求,对接客服/授权钣喷中心,协调道路救援资源; 8.传递公司推广项目进行营销 9.定时完成维修中心需求的各类日报信息提交; 10.完成维修主管/店长交办的其他工作。

1.5年以上汽车售后工作经验,具备3年以上服务顾问经验,熟悉车辆维修流程,具备一定车辆诊断与维修常识或直接维修经验者优先; 2.大学专科及以上学历,汽车相关专业 (具备国家颁发职业资格等级证书及低压电工证优先,或入职后2个月内考取); 3.能熟练使用办公软件,具备一定的电脑使用能力,有较强的数据分析能力,报告制作能力; 4.以用户为导向,具备良好的客户投诉处理经验和能力,具备用户至上的服务理念,并能够提供服务体验提升建议; 5.语言表达、沟通能力优秀,有较强的沟通及团队合作能力。

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