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Open nowPosted 230 days ago

用户关怀经理

li/referral788 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now用户关怀经理li/referral · Beijing, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on li/referral's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. li/referral postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 230 days ago

li/referral median: 1 days open

The posting

1. 负责诉处理及业务管理工作,对投诉升级、舆情等指标负责; 2. 建立重大事件体验管理机制,与各业务方联动,确保问题及时准确高效处置,提供合理建议及解决方案; 3. 负责处理工商等政府机构转办的投诉事件; 4. 负责对投诉及赔付事件进行深度分析,为业务及产品优化提供建设性意见,通过运营策略调整和推动流程改善,降低投诉及舆情发生率提升服务体验; 5. 对区域内多发案件进行识别分析,并据此制定可行性措施,推动前端改善。 6. 负责建立并迭代面向一线区域的投诉培训机制,提升区域门店投诉处理能力

1. 8年以上投诉处理经验,具有较强抗压能力; 2. 优秀的问题分析和解决能力、注重细节,能够根据案件发生区域及案件调遣需求机动差旅; 3. 对客户及内部利益相关者进行管理和联系,有效地解决客户问题,确保所有参与者遵守项目期限; 4. 具有团队意识和大局观,与内部团队合作,获取并收集外部信息,具有处理多重任务和总结复杂情况的能力,可以灵活快速地适应变化; 熟悉电动汽车构造,客户关系管理,汽车,工程,法律专业背景优先,对智能驾驶有一定了解,拓展学习车辆系统专业知识;熟悉当地人文环境,在当地有一定资源与人脉。

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    The review screen in CV Rocket: how each CV was read, round by round.
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