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Open nowPosted 66 days ago

Strategic Account Manger

Libra Software Group9 open roles

Pay
$120,000 – $135,000 a year
Where
Friedman Corporation, United States
Work mode
Remote
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Your applicationOpen nowStrategic Account MangerLibra Software Group · Friedman Corporation, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 66 days ago

The posting

Job description

Position Overview

**REMOTE WITHIN CANADA**

The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.

The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.

Key Responsibilities

**Customer & Account Management**

  • Establish and maintain strong working relationships with assigned strategic customers and key prospects
  • Act as the primary point of contact for customer engagement, communication, and escalation
  • Understand customer business objectives and align Friedman solutions accordingly

**Revenue Growth & Retention**

  • Manage and regularly communicate the Professional Services pipeline
  • Oversee contract renewals and identify expansion and upsell opportunities
  • Support sales efforts by identifying new opportunities within existing accounts and net-new out reach

**Cross-Functional Collaboration**

  • Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams
  • Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support
  • Build relationships with key internal stakeholders and leadership

**Product & Industry Expertise**

  • Develop a strong understanding of all Friedman Corporation applications and products
  • Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions
  • Represent Friedman professionally in customer meetings, webinars, and events

**Reporting & Process Adherence**

  • Maintain accurate account information, pipeline data, and forecasting
  • Follow established internal processes and systems (CRM, time entry, customer tools)
  • Participate in regular one-on-ones, performance check-ins, and development discussions

Qualifications

**Required**

  • 5+ years of experience in account management, strategic sales, or customer success
  • Experience working with enterprise or mid-market B2B customers
  • Strong communication, relationship-building, and organizational skills
  • Ability to manage multiple accounts and priorities effectively

**Preferred**

  • Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software
  • Background working with Professional Services organizations
  • Familiarity with CRM systems and account forecasting

The max salary range allotted for this position is between $120,000-$135,000 CAD

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