Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Customer Care Advisor

lyreco45 open roles

Pay
£26,228 a year
Where
Telford
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Advisorlyreco · Telford

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on lyreco's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. lyreco postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

lyreco median: 11 days open

The posting

Customer Care Advisor

Location: Donnington, Telford Salary: £26,227.50 per annum Hours: Monday to Friday, 9:00am – 5:30pm Contract: Full-time, Permanent Working Pattern: Office-based

Be the person who makes a difference to our customers.

Great customer service isn't just about answering questions. It's about listening, finding solutions and making every interaction count.

At Lyreco, we're looking for a friendly, confident and customer-focused Customer Care Advisor to join our team in Donnington Wood, Telford.

You'll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we're known for.

If you enjoy helping people, thrive in a busy environment and take pride in getting things right, we'd love to hear from you.

What you'll be doing

  • Delivering a positive and professional customer experience across every interaction.
  • Handling customer enquiries, providing information and resolving issues efficiently.
  • Building strong relationships with customers and internal teams.
  • Maintaining accurate and up-to-date customer records.
  • Supporting our field-based and internal sales teams with customer enquiries.
  • Identifying opportunities to promote relevant products and offers.
  • Managing your workload effectively to meet deadlines and service expectations.

What we're looking for

We're looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.

You'll ideally have:

  • Previous experience in a customer service or customer care role.
  • Excellent communication skills and a confident, friendly telephone manner.
  • A positive, proactive approach to problem-solving.
  • Strong organisational skills and attention to detail.
  • The ability to manage multiple enquiries in a fast-paced environment.
  • A team-focused attitude and willingness to support colleagues.
  • Good IT skills and confidence using computer systems.

Experience using SAP would be an advantage, but isn't essential.

What's in it for you?

At Lyreco, we believe in recognising and supporting our people. Alongside a competitive salary, you'll receive:

  • 31 days' holiday, including bank holidays, increasing to 38 days with service.
  • Company pension and life assurance scheme.
  • 2 fully paid volunteering days each year to support your local community.
  • Employee referral scheme.
  • Opportunity for a career break after 3 years' service.
  • Opportunities to learn, develop and grow your career.

Why join Lyreco?

At Lyreco, we believe in empowering people to create great. Whether that's delivering an exceptional customer experience, supporting your colleagues or developing your own career, we want everyone to have the opportunity to make a difference.

You'll be joining a supportive team where your ideas are valued, your contribution matters and you're encouraged to learn, grow and succeed.

We're committed to creating an inclusive workplace where everyone feels respected, supported and able to be themselves. We also take our responsibility towards our people, communities and the environment seriously.

Ready to make every customer interaction count? Apply today and create great with Lyreco.

#INDHPUK

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against lyreco's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on lyreco's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    lyreco's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.