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Open nowPosted 43 days ago

Pessoa Supervisora de Atendimento

MAISTODOS14 open roles

Where
Ribeirão Preto, SP, Brasil
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Your applicationOpen nowPessoa Supervisora de AtendimentoMAISTODOS · Ribeirão Preto, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MAISTODOS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. MAISTODOS postings stay open a median of 8 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 43 days ago

MAISTODOS median: 8 days open

The posting

Responsabilidades

  • Coordenar a equipe de atendimento ao cliente, garantindo o cumprimento de metas e padrões de qualidade.
  • Liderança próxima dos analistas de linha de frente, com 1:1s recorrentes, acompanhamento individual de performance e plano de desenvolvimento.
  • Desenvolver e implementar estratégias para otimização do fluxo de trabalho e melhoria contínua dos processos de atendimento.
  • Analisar métricas de desempenho (SLA, TMA, TME, FCR e CSAT) e elaborar relatórios gerenciais para a tomada de decisões estratégicas.
  • Atuar na resolução de casos complexos e escalonados, garantindo a satisfação do cliente e a manutenção da imagem da empresa.
  • Realizar treinamentos e capacitações contínuas para a equipe, focando em aprimoramento técnico e comportamental.
  • Colaborar com outras áreas da empresa para identificar e implementar soluções que melhorem a experiência geral do cliente.

Requisitos

  • Experiência em cargos de liderança ou coordenação de equipes de atendimento ao cliente.
  • Conhecimento aprofundado em metodologias e melhores práticas de Atendimento e Customer Experience.
  • Atuado com liderança de pessoas (1:1, feedback, PDI e outras rotinas de gestão de equipe).
  • Gestão de indicadores (CSAT, TMA, TME, SLA, FCR).
  • Proficiência no uso de softwares (Zendesk ou outros) para gestão de tickets e interações.
  • Habilidade para analisar dados de atendimento e gerar insights acionáveis a partir de relatórios e dashboards.
  • Experiência na aplicação de técnicas de resolução de conflitos e gestão de crises.
  • Conhecimento em operação de produtos financeiro/fintech (diferencial).

Habilidades

  • Gestão de Equipes de atendimento
  • Análise de Métricas de Atendimento
  • Resolução de Conflitos
  • Comunicação Assertiva
  • Indicadores (CSAT, TMA, TME, SLA, FCR)
  • Rotinas de 1:1, feedback, Feedforward, PDI.
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One press. We do the rest.

  1. A CV for this posting

    Written against MAISTODOS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MAISTODOS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MAISTODOS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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