The posting
Are you an energetic professional with an animated personality who thrives in a fast-paced environment? We are seeking a sharp, dependable Customer Service Admin to join our tight-knit, high-performing team. In this pivotal role, you will coordinate real-time fleet operations, handle high-volume communications, and manage vital administrative records.
If you bring common sense, patience under pressure, and a proactive mindset, this role offers an exceptional entry point into an established organization where team members regularly build 30+ year careers. Whether your background is rooted in a fast-paced call center, an industrial warehouse, or general business administration, your ability to multitask and execute under pressure will make an immediate impact.
Benefits and Compensation
Competitive Pay: $24-$26/hr DOE to start! If you are transitioning from another Customer Service Admin role, we offer great starting rates for our 1st shift hours. Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.
Responsibilities Include
- Act as the primary operational Customer Service Admin, fielding inbound inquiries from motorists, commercial accounts, law enforcement, and municipal, state, and federal officials with professional composure and patience.
- Manage high-volume inbound and outbound telephone calls in an active call center dispatch environment, maintaining accurate logs and clear updates.
- Execute rapid, precise multi-line dispatching for our active towing and recovery fleet across the region.
- Coordinate time-critical route tracking, incident coordination, and vehicle movement within our transport and logistics pipeline.
- Process impound releases, vehicle status updates, and claims documentation while interfacing with law enforcement, vehicle owners, and commercial insurance carriers.
- Enter, maintain, and audit daily operational data and billing entries using Microsoft Excel spreadsheets.
- Generate standard client correspondence, compliance forms, and internal notifications utilizing Microsoft Word.
- Coordinate with our secure storage yard and supply staging areas to maintain alignment across our field drivers and central warehouse staging areas.
- Support internal outreach and service awareness initiatives through community-focused marketing and client communication efforts.
- Maintain complete procedural compliance across all local, state, and federal regulatory guidelines.
Skills and Qualifications
- Customer Service & Communication: Proven background as a Customer Service Admin or frontline representative with top-tier verbal communication, conflict-de-escalation abilities, and a steady demeanor when handling urgent requests.
- Technical & Software Aptitude: Proficient with basic office technology, data entry, and Microsoft Office tools, including daily data tracking in Microsoft Excel and document generation in Microsoft Word.
- Operational Coordination: Direct experience in fleet dispatching, freight coordination, transport scheduling, or emergency service routing is highly preferred.
- Process & Inventory Understanding: Working familiarity with supply chain flow, staging, or warehouse material coordination.
- Communication Management: Experience managing high call volumes, radio traffic, or telephone queues in an active call center or administrative setting.
- Claims & Policy Familiarity: General understanding of billing documentation, coverage verification, or automotive insurance processing protocols is a strong plus.
- Client Engagement: Familiarity with customer outreach, reputation maintenance, and relationship marketing strategies.
- Bilingual Skills: Bilingual language proficiency is a plus, though not required.
- Pre-Employment Requirements: Strict drug-free workplace policy (zero tolerance for marijuana; random drug testing conducted throughout employment). Must pass a comprehensive background check (CORI) and an additional state and federal background clearance.
- Dress Code: Clean, respectable business-casual or neat casual attire (jeans and a professional shirt/polo; open-toed shoes and sweatpants are strictly prohibited).
- Workplace Policies: 100% non-smoking facility.
What's In It For You
- Real Career Longevity: Join a crazy-functional, "get-stuff-done" team where employees regularly stay for 20 to 30+ years.
- Direct Path to Internal Hire: This temp-to-hire assignment is designed as an audition for long-term internal placement with a clear pay bump upon conversion.
- Lucrative Earning Potential: Base pay of $24.00 – $26.00/hour, built-in overtime opportunities, and double-time pay on holidays worked.
- Skill Diversification: Gain hands-on exposure to specialized transport logistics, complex fleet dispatching, multi-agency operations, and commercial fleet marketing campaigns.
- Comprehensive Training: Learn an essential, recession-proof industry from seasoned owners and managers who invest directly in their team members.
