The posting
Build better healthcare together
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
The role
Your responsibilities
- Clinically review lab results issued through Maple and assign appropriate follow-up recommendations for patients.
- Identify abnormal or critical results and determine how urgently patients need follow-up care.
- Contact patients directly when critical results require immediate emergency care.
- Escalate complex cases to physicians when appropriate.
- Support specialist referrals based on clinical directives, including preparing referral documentation and required forms.
- Assign referrals to appropriate specialist clinics based on patient location, clinical need and specialty.
- Redirect referrals when clinics are unresponsive or decline them.
- Review specialist consult reports and determine whether patient follow-up is required.
- Support additional workstreams outside this list, depending on scheduling and operational needs.
What you bring
- Bachelor of Science in Nursing (BScN).
- Current registration and good standing with a Canadian provincial or territorial nursing college.
- No active malpractice investigations and professional liability coverage in place.
- Experience in a patient-facing clinical setting—primary care, medical-surgical or emergency care preferred.
- Strong clinical judgment and confidence reviewing lab results and specialist documentation.
- Comfort working independently in a remote, technology-enabled environment.
- Proficiency using Mac devices and learning new digital tools quickly.
- Excellent English communication skills, written and verbal.
- Bilingual proficiency in French is a significant asset, but not required.
- Strong understanding of patient privacy and confidentiality requirements.
The details
- Job type: Independent contractor with variable hours based on operational demand. Most RN contractors are expected to support 10–20 hours per week on average, depending on volume and availability.
- Hiring manager: Manager, Care Delivery Operations
- Location: Fully remote within Canada
- Start date: November 2026
- Pay rate: $35 hourly



