The posting
Job Description
職務概要（POSITION SUMMARY）
セールス＆マーケティング部門の運営を支援するため、ファイリング、メール送信、資料作成、コピーなどの一般事務業務を担当します。
営業活動における提案書、契約書、宴会・イベントオーダー（Banquet Event Order）などの営業関連書類の作成・管理を行います。また、社内外に向けてブランドイメージの浸透・向上に努め、パンフレットや販促資料などの情報パッケージの準備・作成を行います。
マリオットブランドへのお客様のロイヤルティを維持しながら、収益最大化につながるセールス手法を活用します。さらに、営業プロセスで使用する各種システムにおいて、コミッション、リード情報、外部取引先情報などの入力・照合・管理を行います。
ホテル施設・サービスに関するお問い合わせ（営業時間、客室タイプ・料金、宿泊プラン、キャンペーン、レストラン、エンターテインメント、特別イベントなど）に対応し、お客様や取引先からのご質問・ご要望に対して、電話やメールを通じた窓口として適切なコミュニケーションを行います。
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
会社の規程および手順を遵守し、ブランド基準に沿ったプロフェッショナルな身だしなみを維持します。お客様を温かくお迎えし、ご要望を先回りして把握しながら質の高いサービスを提供します。また、電話応対や文書作成を含む円滑なコミュニケーションを行い、社内外の関係者と良好な関係を構築しながらチーム目標の達成に貢献します。品質基準を遵守し、上司から依頼される関連業務にも柔軟に対応します。
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: Japanese language proficiency at JLPT N1 level or equivalent preferred
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
