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Open nowPosted 644 days ago

Assistente de Atendimento ao Cliente

MEIZON CONSULTORIA E NEGOCIOS LTDA

Where
Brasília, DF, Brasil
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Your applicationOpen nowAssistente de Atendimento ao ClienteMEIZON CONSULTORIA E NEGOCIOS LTDA · Brasília, DF, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MEIZON CONSULTORIA E NEGOCIOS LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 644 days ago

The posting

Descrição Geral das Atividades:

  • Atender clientes com agilidade e empatia via WhatsApp, chat do site, Instagram, Facebook, e-mail e telefone.
  • Auxiliar no processo completo de cadastro e ativação do registro, incluindo: Coleta de nota fiscal; Fotos da bike; Número de série; Documentos necessários.
  • Ativar registros no sistema interno e providenciar o envio da tag QR Code.
  • Receber ocorrências de roubo ou furto, orientar o cliente sobre como emitir o Boletim de Ocorrência e abrir o sinistro junto à seguradora.
  • Acompanhar diariamente o andamento dos sinistros, mantendo o cliente atualizado em todas as etapas (recuperação ou indenização).
  • Realizar follow-up das renovações de registros ou seguros próximos ao vencimento.
  • Solucionar dúvidas técnicas, como: Uso do aplicativo; Colagem correta da tag; Consulta no banco nacional de bikes roubadas; Outras dúvidas operacionais.
  • Tratar reclamações, solicitações de cancelamento e reembolso, sempre com foco na satisfação e retenção do cliente.
  • Registrar todas as interações no CRM e manter os indicadores de qualidade de atendimento atualizados.

Requisitos:

  • Excelente comunicação, tanto escrita quanto falada.
  • Alta capacidade de empatia, paciência e resolução de problemas no atendimento ao cliente.
  • Organização, proatividade e comprometimento com metas de SLA e satisfação do cliente (NPS).
  • Afinidade ou interesse pelo universo do ciclismo será considerado um grande diferencial.
  • Ensino médio completo (superior cursando ou completo será um diferencial).

Horário:

De Segunda-feira à Sexta-feira das 8h às 18h.

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One press. We do the rest.

  1. A CV for this posting

    Written against MEIZON CONSULTORIA E NEGOCIOS LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MEIZON CONSULTORIA E NEGOCIOS LTDA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MEIZON CONSULTORIA E NEGOCIOS LTDA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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