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Open nowFirst seen 8 hours ago

Service Advisor

Mercedes-Benz of Westminster8 open roles

Where
Westminster, CO
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Your applicationOpen nowService AdvisorMercedes-Benz of Westminster · Westminster, CO

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mercedes-Benz of Westminster's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 8 hours ago

The posting

COMPENSATION: $80,000-$160,000

Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.

ESSENTIAL DUTIES:

  • Consult with customers to understand their needs and provide solutions.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
  • Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
  • Explains completed work and all charges to customers.
  • Make outbound calls based on lists provided by management to drive business.
  • Answer inbound calls and work with the BDC to schedule your book of business daily.
  • Exceed minimum monthly performance based on metrics provided by management.
  • Engage with the customer and build rapport.
  • Establish a business model to grow consistently year over year.

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.

  • High School graduate or GED
  • Minimum 2 years Service Advisor experience
  • Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
  • ASE certification in at least one skill level recommended but not required.
  • Excellent Customer Service abilities
  • Must possess a valid driver’s license with a clean driving record and clean criminal history.
  • Detail oriented and excels in a fast-paced, results driven environment
  • Comfortable with negotiating

COMPENSATIONS

  • Starting at $80,000/yr

COMPANY BENEFITS:

  • Paid Holidays
  • Paid time off
  • 401(k) with 50% company match of first 4% of contribution
  • Insurance – Medical, Dental, Vision
  • Team Member auto purchase, Parts & Service discount
  • Exceptional commitment to Team Member engagement
  • Quarterly community involvement opportunities
  • Strong Advancement and Career Development Opportunities
  • Culture of Coaching and Mentoring
  • Many long-tenured employees including five Team Members employed since day one – 18 years
  • Monthly Catered Lunch and Team Recognition
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