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Open nowPosted 103 days ago

Analista de sistemas JR

METASIX TECNOLOGIA LTDA

Where
São Paulo, SP, Brasil, Remote
Work mode
Remote
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Your applicationOpen nowAnalista de sistemas JRMETASIX TECNOLOGIA LTDA · São Paulo, SP, Brasil, Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 103 days ago

The posting

Atendimento de primeiro nível aos usuários por telefone, e-mail e sistema de chamados; ● Registro, classificação, categorização e priorização de solicitações e incidentes; ● Acompanhamento das demandas até sua resolução ou encaminhamento ao segundo nível; ● Execução de procedimentos técnicos de baixa complexidade, como redefinição de senhas, reinicialização de serviços e configurações básicas; ● Verificação de acessos, permissões e funcionamento dos sistemas utilizados; ● Apoio na identificação e análise de problemas recorrentes; ● Atualização dos registros dos chamados com informações claras, objetivas e completas.

Escolaridade necessária: Ensino superior completo ou em andamento, preferencialmente nas áreas de Tecnologia da Informação, Sistemas de Informação, Ciência da Computação, Redes de Computadores ou correlatas.

Conhecimentos básicos em sistemas operacionais Windows e Linux; ● Noções de redes de computadores (endereçamento IP, DNS e testes de conectividade); ● Experiência ou familiaridade com sistemas de gerenciamento de chamados; ● Capacidade de seguir procedimentos técnicos e fluxos operacionais; ● Noções de suporte a aplicações web e interpretação básica de logs; ● Conhecimento do pacote Microsoft Office e facilidade na utilização de sistemas corporativos; ● Conhecimento básico em ITIL (certificação ou curso introdutório será considerado diferencial).

Boa comunicação oral e escrita; ● Postura colaborativa e empatia no atendimento ao usuário;● Organização e capacidade de priorizar demandas; ● Responsabilidade e comprometimento com prazos; ● Agilidade na execução das tarefas, mantendo a qualidade; ● Escuta ativa e boa interpretação das solicitações; ● Postura investigativa para coletar informações e evidências que subsidiem a continuidade da análise técnica; ● Disposição para aprender, receber feedback e desenvolver-se continuamente.

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