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Open nowPosted 922 days ago

Technical Support 1st Level (all genders)

meteocontrol36 open roles

Where
Cluj-Napoca
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Your applicationOpen nowTechnical Support 1st Level (all genders)meteocontrol · Cluj-Napoca
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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 922 days ago

The posting

Your mission:

  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:Configuration and operation of our monitoring portal for energy generation systems, Commissioning and parameterisation of our data loggers/park controllers, Other issues relating to products sold by meteocontrol,
  • You will support our customers both by telephone and in writing via email using our customer service system,
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
  • You carry out error analyses and work out solutions in cooperation with the development department,
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
  • In the event of delays or problems, you will ensure that our customers are informed in good time.

Your profile:

  • You have a completed technical degree in the field of energy or communication electronics or comparable experience,
  • Experience in the field of renewable energies is advantageous,
  • Very good knowledge of German and English is a must, as you would be providing customer support in German, English and Romanian,
  • Knowledge of network technology / ModBus advantageous,
  • You can demonstrate good IT skills.

You can look forward to:

  • Working for a better future: with us, you'll create a better future for us and all the generations after us,
  • Flexibility: With our home office and working time model.
  • A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.

Your Contact Person

Camilla Geismar Recruiting Business Partner [email protected]

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