Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 hours ago

Customer Service Specialist

Miaplaza4 open roles

Pay
$19 – $26 an hour
Where
Remote job, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SpecialistMiaplaza · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Miaplaza's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 27 hours ago

The posting

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $19.17 to $26.34 per hour

Training: Cohorts for this position will begin on November 11 and December 2, 2026

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department. Our expert agents take total ownership of every interaction and create exceptional, human-centered experiences across phone, live chat, email, and social media. Excellence isn't a goal here; it's the standard we hold ourselves to every day.

As a Customer Service Specialist, you'll be part of our high-volume support team, serving as a trusted guide for parents and educators as they make important decisions about their children’s education. Through expert advice and tailored solutions, you’ll help build confidence and lasting trust.

▶️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

Key Responsibilities

  • Deliver exceptional support across multiple channels (phone, email, chat, and social media)
  • Resolve customer issues with empathy and efficiency while maintaining elite standards
  • Personalize communication to make every customer feel valued and understood
  • Analyze customer needs and recommend appropriate solutions
  • Maintain detailed interaction records and collect valuable customer feedback
  • Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
  • Transform challenging customer situations into positive outcomes

What We're Looking For

  • Synthesizes complex information and explains it clearly
  • Naturally builds rapport and asks thoughtful questions
  • Dedicated to exceeding customer satisfaction expectations
  • Resilient and positive in challenging situations
  • Excellent written and verbal communication skills
  • Balances efficiency with personalized service
  • Strong problem-solving abilities and sound judgment
  • Exceptional attention to detail
  • Outstanding interpersonal and communication skills
  • Quickly and empathetically engages with customers in fast-paced environments
  • Embraces a growth mindset and values constructive feedback
  • Proven ability to work independently, manage schedules, and meet deadlines
  • Experience in the education or tech field is a plus (but not required).

▶️ Check out a day in the life of a Miaplaza Customer Service Specialist!

The Schedule

  • Customer Service Specialists work 8-hour shifts, 5 days a week.
  • Miaplaza's customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT).
  • Candidates from any U.S. time zone are welcome to apply.
  • Candidates must be available for a 5-day work week. Candidates should be prepared for two of those days to be Saturday and Sunday.
  • Holidays will be worked based on availability and preference, or on a rotation as needed.

The available shifts are:

  • Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT
  • Evening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT.

Compensation, Benefits & Perks

The expected starting pay range is $19.17 to $26.34 per hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity.

  • Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
  • All employees are eligible for a 401(k) retirement plan with employer match.
  • Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.

➡️ Learn more by visiting our careers page!

Ready to apply?

Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.

We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.

Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.

THIS POSITION IS FOR A CURRENT VACANCY, AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY NOVEMBER 30TH, 2026.

Links

  • 🎒 Miacademy: https://parents.miacademy.co/
  • 🍨 Always Icecream: https://parents.always-icecream.com/
  • 🐉 Clever Dragons: https://parents.clever-dragons.com/
  • 📚 MiaPrep: https://parents.miaprep.com/
  • 🏫 MiaPrep Online High School: https://miaprep.com/online-school/
  • 🏫 MiaPrep Online Academy of Ohio: https://miapreponlineacademy.com/ohio/
  • ▶️ Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
  • ▶️ Day in the life of a Miaplaza Customer Service Specialist: https://www.tiktok.com/@miaplazalearning/photo/7371178685652618538
  • 🖥️ Careers page: https://careers.miaplaza.com/

Individuals only, no recruitment agencies.

Requirements

  • At least 2 years of full time experience in a people-facing role
  • Access to a computer/laptop with a working web camera, and a reliable high-speed internet connection
  • Typing speed: 55 words per minute
  • Strong proficiency with technology and aptitude to learn new technologies and processes quickly
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Miaplaza's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Miaplaza's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Miaplaza's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.