The posting
The Senior Cash Applications Analyst serves as a subject matter expert responsible for complex cash application operations, escalated payment resolution, process optimization, and operational excellence. This role provides leadership through expertise, mentors team members, supports automation and transformation initiatives, and partners with cross-functional teams to improve revenue cycle performance.
ROLE AND RESPONSIBILITIES
- Serve as the escalation point for complex cash application issues, payment exceptions, and reconciliation challenges.
- Supervisory Role / Oversee operations and lead the team
- Manage complex customer payment application activities requiring advanced accounting knowledge and business judgment.
- Analyze trends impacting cash application performance and recommend process improvements.
- Lead root cause analysis for recurring payment issues and implement sustainable solutions.
- Partner with Billing, Collections, Treasury, Accounting, and Technology teams on operational improvements.
- Support automation initiatives, system enhancements, and workflow optimization.
- Participate in ERP upgrades, testing, validation, and implementation activities.
- Develop reporting and analytics to monitor productivity, accuracy, aging, and operational performance.
- Create and maintain process documentation, training materials, and best practices.
- Mentor and coach Cash Applications Analysts by providing technical guidance and knowledge sharing.
- Review processes for compliance with SOX controls and internal audit requirements.
- Support month-end and quarter-end close activities with minimal supervision.
- Lead or participate in continuous improvement projects focused on efficiency, scalability, and accuracy.
- Represent Cash Applications in cross-functional meetings and operational initiatives.
MANDATORY SKILLS
- 5+ years of progressive experience in cash applications, accounts receivable, revenue cycle, or accounting operations.
- Expert knowledge of cash application processes, reconciliations, and A/R operations.
- Advanced analytical and problem-solving abilities.
- Demonstrated ability to resolve complex financial issues independently.
- Strong understanding of accounting principles, debits/credits, and reconciliation processes.
- Advanced Excel skills and ability to analyze large data sets.
- Strong project management and communication skills.
- Ability to influence and collaborate across business functions.
- Experience driving process improvements and operational efficiencies.
PREFERRED SKILLS
- Experience with Oracle Cloud Fusion, ERP implementations, and financial system optimization.
- Healthcare revenue cycle experience.
- Experience with automation tools such as Alteryx, Power BI, SQL, or similar analytics platforms.
- Experience mentoring or training team members.
- Bachelor’s degree in Accounting, Finance, Business, or related field.
- Lean Six Sigma or process improvement certification.



