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Open nowFirst seen 19 hours ago

Product Support Manager

MicroSourcing1,107 open roles

Where
Metro Manila, Philippines
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Your applicationOpen nowProduct Support ManagerMicroSourcing · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 19 hours ago

The posting

Discover your 100% YOU with MicroSourcing!

Position: Product Support Manager Location: BGC, Taguig Work setup & shift: Hybrid | Shifting Schedule

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Product Support Manager, you will:

  • Lead, motivate, and mentor the Product Support Team, providing coaching and structured professional development opportunities.
  • Manage overall daily operations, performance metrics, and service delivery excellence for new and existing products.
  • Support leadership in meeting defined Support Team metrics while identifying efficiencies to reduce costs and streamline workflows.
  • Handle departmental HR activities, including performance management, coaching, and compliance with company policies.
  • Build and manage scalable support models, data-driven performance dashboards, and structured escalation pathways.
  • Partner with Product, Engineering, Sales/GTM, and Operations teams to resolve customer issues and implement systemic improvements.
  • Execute assigned special projects centered on process improvement, automation, and customer loyalty initiatives.
  • Drive customer retention and satisfaction by ensuring the department operates profitably and meets internal and external expectations.

What You Need:

Non-negotiables

  • Proven experience leading, mentoring, and scaling technical or product support teams in a fast-paced environment.
  • Strong track record of meeting and reporting on data-driven customer support metrics (e.g., SLA, CSAT, First Response Time).
  • Demonstrated experience handling core HR activities, performance management, and team coaching.
  • Exceptional cross-functional collaboration skills, specifically working alongside Product, Engineering, and Go-To-Market teams.
  • Strong problem-solving skills with a background in escalation management and root-cause analysis for product defects.

Preferred skills/expertise

  • Proven experience leading, mentoring, and scaling technical or product support teams in a fast-paced environment.
  • Strong track record of meeting and reporting on data-driven customer support metrics (e.g., SLA, CSAT, First Response Time).
  • Demonstrated experience handling core HR activities, performance management, and team coaching.
  • Exceptional cross-functional collaboration skills, specifically working alongside Product, Engineering, and Go-To-Market teams.
  • Strong problem-solving skills with a background in escalation management and root-cause analysis for product defects.



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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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