The posting
Discover your 100% YOU with MicroSourcing!
Position: Project Delivery Engineer – SD-WAN
Location: BGC, Taguig City
Work setup & shift: Onsite work setup | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
About the Role:
We are seeking an experienced Project Delivery Engineer to join our growing delivery organization, supporting enterprise customers across Australia. This role is responsible for the end-to-end implementation of SD-WAN, networking, security, connectivity, wireless, and collaboration solutions.
The successful candidate will own the technical delivery lifecycle from project initiation through to operational handover. This includes customer discovery, solution validation, technical workshops, detailed design, implementation planning, configuration, deployment, migration, testing, cutovers, documentation, and post-implementation support.
This is a hands-on, customer-facing role suited to an engineer who thrives in project-based environments, enjoys working directly with customers, and is passionate about delivering high-quality technical outcomes.
As a Project Delivery Engineer – SD-WAN, you will:
Project Ownership and Delivery
- Take ownership of assigned customer implementation projects from initiation to completion.
- Review Statements of Work (SoW), project proposals, and solution designs to understand project scope and deliverables.
- Participate in internal project kick-off meetings with Project Managers, Solution Architects, and delivery teams.
- Attend customer kick-off meetings and serve as the primary technical delivery lead throughout project execution.
- Deliver projects in accordance with agreed scope, timelines, and quality standards.
Customer Discovery and Workshops
- Lead customer discovery and technical workshop sessions.
- Gather business and technical requirements required for successful implementation.
- Validate customer environments and existing network infrastructure.
- Collect and document implementation information including:IP addressing schemes Routing requirements WAN and LAN connectivity requirements Firewall and security policies Wireless deployment requirements Voice and collaboration requirements SIP trunking and telephony information where required
- Provide customer data collection templates and guide stakeholders through completion requirements.
- Identify implementation risks, assumptions, dependencies, and constraints.
Solution Design and Documentation
- Develop Detailed Design Documents (DDD).
- Create network diagrams, Visio diagrams, implementation plans, rollback plans, migration runbooks, and test plans.
- Review and validate technical designs with customers and internal stakeholders.
- Ensure solutions meet architectural, operational, and supportability requirements.
- Maintain accurate project documentation throughout delivery.
Build, Configuration and Staging
- Prepare deployment environments and complete required licensing activities.
- Configure enterprise networking, SD-WAN, security, wireless, and collaboration platforms.
- Create standardized deployment templates and reusable configurations.
- Build and validate proof-of-concept (POC) or lab environments where required.
- Stage hardware and software solutions before production deployment.
- Validate configurations against customer requirements and approved designs.
Deployment, Migration and Cutover
- Execute customer implementation, migration, and cutover activities.
- Perform deployments across both business-hours and out-of-hours maintenance windows.
- Support single-site and multi-site rollout projects.
- Conduct pre-implementation and post-implementation testing.
- Minimize business disruption throughout migration activities.
- Troubleshoot and resolve technical issues encountered during deployments.
- Lead technical execution activities during critical migration events.
Security, Testing and Quality Assurance
- Perform technical validation and quality assurance activities.
- Conduct vulnerability and security verification activities where required.
- Ensure deployed solutions meet organizational security and compliance standards.
- Validate failover, resiliency, and business continuity requirements.
- Ensure all deliverables meet customer acceptance criteria.
Operational Transition and Hypercare
- Produce operational handover artefacts and transition documentation.
- Create configuration records, CMDB documentation, and support artefacts.
- Produce comprehensive As-Built documentation.
- Support User Acceptance Testing (UAT) activities.
- Facilitate knowledge transfer sessions with operational support teams.
- Provide post-implementation hypercare and Day 1 support following production cutovers.
- Ensure smooth transition of services into operational support.
Stakeholder Management
- Develop strong relationships with customers and internal stakeholders.
- Collaborate effectively with Project Managers, Architects, Sales teams, Operations teams, and vendors.
- Provide regular implementation updates and status reporting.
- Escalate project risks, issues, and dependencies appropriately.
- Maintain a professional and customer-centric approach throughout project engagements.
Continuous Improvement
- Contribute to delivery standards, engineering best practices, and reusable deployment templates.
- Identify opportunities for automation and process improvement.
- Share technical knowledge with peers and broader engineering teams.
- Maintain current technical certifications and industry knowledge.
Technical Scope
The role may involve delivery across one or more of the following technologies:
SD-WAN Platforms
- Cisco Meraki SD-WAN
- Palo Alto SD-WAN
- Aruba EdgeConnect SD-WAN
Enterprise Networking
- Routing and Switching
- LAN and WAN Technologies
- MPLS Networks
- VPN Technologies
- Wireless Networking (Wi-Fi)
- Network Segmentation
- Quality of Service (QoS)
- Enterprise Network Design
Network Security
- Firewall Technologies
- Security Policy Management
- Secure Remote Access Solutions
- SASE and SSE Technologies
- Identity and Access Management Integration
Voice and Collaboration
- Microsoft Teams Phone
- SIP Trunking
- Cisco Webex Calling
- Cisco Unified Communications Manager (CUCM)
- Cisco Call Manager
- Cisco CUBE
- Telephony Migration Projects
Cloud and Management Platforms
- Cisco Meraki Dashboard
- Palo Alto Strata Cloud Manager
- Aruba Orchestrator
- ServiceNow
- Azure Active Directory (Azure AD)
- Single Sign-On (SSO) Platforms
Qualifications and Experience
Education
- Bachelor's Degree, Diploma, or equivalent qualification in Information Technology, Computer Engineering, Telecommunications, Networking, or a related discipline.
Experience
- 3 to 7 years of experience in Network Engineering, Project Engineering, Telecommunications, Managed Services, Systems Integration, Professional Services, or ICT Project Delivery.
- Proven experience delivering customer-facing implementation projects.
- Experience leading technical workshops and customer engagements.
- Experience deploying enterprise networking and connectivity solutions.
- Experience performing production migrations and business-critical cutovers.
- Experience supporting enterprise or multi-site customer environments.
- Experience working with Australian or multinational customers is advantageous.
Technical Knowledge
Strong practical understanding of:
- TCP/IP Networking
- Routing and Switching
- WAN Technologies
- SD-WAN Architectures
- VPN Technologies
- Network Security Principles
- Enterprise Network Design
- Wireless Networking
- Voice and Unified Communications
- Change Management Processes
- ITIL-Based Service Delivery Practices
Ability to:
- Troubleshoot complex networking and collaboration issues.
- Deliver multiple projects simultaneously.
- Produce high-quality technical documentation.
- Work independently while managing competing priorities.
- Communicate technical concepts effectively to customers and stakeholders.
Professional Skills
- Strong analytical and problem-solving capability.
- Excellent verbal and written communication skills.
- Strong presentation and workshop facilitation skills.
- Customer-focused mindset with exceptional stakeholder management ability.
- High level of ownership, accountability, and attention to detail.
- Ability to work effectively under pressure and meet project timelines.
- Strong collaboration and teamwork skills.
- Commitment to delivering outstanding customer outcomes.
Preferred Certifications
The following certifications are highly regarded:
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Cisco Meraki Certifications
- Palo Alto Networks Certifications
- Aruba EdgeConnect Certifications
- Cisco Collaboration Certifications
- Microsoft Teams Voice Certifications
- ITIL Foundation Certification
What Success Looks Like
Success in this role is demonstrated through the consistent delivery of high-quality technical outcomes, successful completion of customer projects, strong stakeholder relationships, and seamless transition of solutions into operational support.
You will be recognized as a trusted technical delivery professional who can confidently engage customers, lead technical workshops, execute complex deployments, and deliver successful business outcomes across networking, SD-WAN, and collaboration technologies.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?
You'll have:.
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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