The posting
The Operations Analyst is part of Ciscos Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners and sales across commerce processes for Ciscos products, services and software business.
The Operations Analyst works directly with sales and other cross-functional stakeholders to provide world class operations management and advisory services.
These services include:
Commit management:
Attend Forecast calls and understand key priorities for the week, month, quarter
Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required
Prepare Sneak peek for respective Theatre and Segment in critical period-ends
Business Partnership:
Field/Customer operations advisory, enablement and change management, on tools, policies and processes
Supply chain consultation and constraint management
Consultation and operational design for complex deals HW and deal assurance
Quality of Bookings and Backlog Mgmt analysis and resolution
Stakeholder Operational Business Reviews
Advisor to sales teams on Ciscos crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes
Escalation management accountability & ownership including at the executive level
Field Problem Identification
Proactively solve sellers problems, listen to their feedback and close loop
Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.
Drive awareness and adoption of solutions and enhancements
Ensure continued self-learning especially on new business consumption models, software and acquisitions.
Education/Language
Requires BA/BS degree or equivalent plus 3+ years related experience
Project Management Certificate a plus
Relevant language proficiency Proficient in written and spoken English and Thai /Mandarin.
Experience
Knowledge of E2E field operational processes
Experience working within a channel business structure from all operational aspects
Experience driving cross-functional and/or global initiatives
Experience in an environment with significant business transformation, leading change management
Other experience, which is a distinct advantage include: Cisco ordering or technology knowledge / certification (Product, Services or Software)
Sales Operations experience especially in IT or Sales environment
Understanding of Ciscos Partner Programs including incentives, pricing and rebates
Experience in Software Operations & Enterprise Agreement deal structures
Other general expectations:
Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables
Data analytics skills with ability to translate data into business intelligence
Program Management - Ability to translate Cisco business objectives and our stakeholders priorities in to actionable plans
Solution minded, understanding root cause and able to implement necessary changes
Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.
Excellent communication skills at all levels both presentation and personal, soft skills
Ability to drive radical changes, process, tool enhancement and simplification.
Advanced level of proficiency with Excel and PowerPoint preferred
