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Open nowFirst seen 41 hours ago

Desktop Support Engineer (Alabang)

Millennium Technology Services91 open roles

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Your applicationOpen nowDesktop Support Engineer (Alabang)Millennium Technology Services

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Millennium Technology Services's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Monitor and respond effectively under incident management tasks:

o Ticket Handling (Service Now)

o Incident analysis and initial troubleshooting

o Incident isolation and proper escalation

o Service request provisioning and proper escalation

o SLA management (response time and resolution time under agreed customer SLA)

Proper asset handling and management

o Asset inventory of desktop/laptop items

o Asset inventory of all consumables and peripheral items

Proper basic business e-mail writing & oral communication in English

Application installation, configuration changes, Windows patch updates, other utilities and common software handling

Basic documentation skills to properly document:

o Internal procedures and SOP

o Incident timeline

o Incident notification (e-mail)

o End of shift reports (handover reporting)

Install, test and configure new workstations, peripheral equipment and/or software

Workstation deployment, movement, modification

Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)

Operating system (OS) installation and/or modification (upgrade/downgrade)

Basic computer hardware knowledge (parts, compatibility & build)

Requirements:

College Level under IT, engineer and computer related programs

Can provide technical support, planning and coordination for end-user touch points of the distributed computer environment;

Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.

Quality and result oriented.

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