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Open nowFirst seen 5 days ago

Freight Operations Manager (Amman)

MINDFREE Consulting | Insurance Talent Hub143 open roles

Where
Amman, Amman Governorate, Jordan
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Your applicationOpen nowFreight Operations Manager (Amman)MINDFREE Consulting | Insurance Talent Hub · Amman, Amman Governorate, Jordan

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MINDFREE Consulting | Insurance Talent Hub's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.

We are looking for a Full-Time Freight Operations Manager to join their team in Amman.

This position is reporting to the Country Manager.

Job Responsibilities:

  • Lead the Customer Service team to ensure compliance with company policies and procedures.
  • Manage existing accounts and identify new business opportunities.
  • Maintain good relations with key accounts, analyze their needs, and propose tailored solutions.
  • Generate leads through cold calls, networking, and industry connections.
  • Ensure delivery of high-quality service to assigned client segment.
  • Oversee clearance operations (Import/Export) and resolve issues with customs brokers and shipping lines.
  • Analyze client needs and escalate issues to the Regional Director when necessary.
  • Coordinate accounts for money settlement related to customs duties and customs brokers.
  • Define standard operating procedures for local operations processes.
  • Monitor and approve payment and billing files of the Customer Service team.
  • Resolve customer complaints according to company policy and escalate as needed.
  • Coordinate with department managers to address client problems and requests.
  • Follow up on team's claims and ensure closure within defined KPIs.
  • Coordinate with CRM for claim management and operational plans.
  • Provide training and guidance to new and existing team members, especially during challenging situations.
  • Ensure adherence to company protocols and standards in customer communication.
  • Analyze performance data and ensure quality and productivity standards are met.
  • Manage customer service response time, call etiquette, surveys, and claims to enhance customer experience.



Job Requirements:

  • Bachelors degree in business administration, Logistics, Supply Chain Management, or a related field.
  • 5 - 8 years of experience in operations management, preferably in the logistics field.
  • Proven leadership abilities with experience in managing and developing teams.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Familiarity with inventory management systems and logistics software.
  • Fluent in English. Additional language a plus.
  • Eligibility to work in Jordan.



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