The posting
Job Description Sales Supervisor (FMCG)
Department: Human Resources Management
Position: Sales Supervisor
Job Family: Sales (FMCG)
Reports To: Channel Sales Manager
Department: Sales
Role Purpose:
- To supervise the daily sales operations within a specific geographical area or trade channel.
- To maintain good relations with current and potential clients and develop the best means to meet their demands.
Key Accountabilities:
- Controls the sales representatives daily activities (e.g., controls their scheduled journey itinerary, required report forms etc.).
- Controls the sales representatives performance through the comparison of Targeted Vs actual productivity per brand and customer.
- Conducts daily market visits.
- Ensures the proper implementation of policies and procedures.
- Coordinates and supervises daily sales operations within the specific geographic area.
- Ensures optimal sales and distribution of each brand by the sales representatives.
- Resolves any problem occurring during delivery.
- Monitors all customers' sales orders and their proper delivery.
- Monitors and follows up all A/R related matters in coordination with the sales representatives.
- Coordinates with his direct superior on advertising or promotional campaigns to improve the sales operations.
- Suggests any changes to the area sales strategy, policies, and procedures.
- Suggests efficient means for sales performance optimization.
- Develops an efficient region sale program to ensure the achievement of the targeted sales forecast.
- Handles the case of delayed customer payments.
- Monitors the efficient and orderly shelf exposure and product pricing.
- Establishes and maintains good relations with potential and current customers.
- Provides customers with adequate product information.
- Prepares periodic progress reports related to the area sales operations.
- Supervises the sales representatives work programs and ensures their proper execution.
- Assumes all authorities outlined in the authorities schedule.
- Undertakes any other duties assigned by his direct supervisor.
- Conducts statement of account reconciliation.
- Follows up on implementation of feasibility drives (contracts of activity; invoicing as per planograms, pictures of display, preparing credit notes).
Qualifications:
- Bachelors degree in Business Administration, Marketing, or a related field.
Experience:
- 2 to 3 years minimum period of related experience.
Skills and Knowledge:
- Languages: Arabic, English (French is a plus).
- Computer literacy: MS Windows applications (Essential: Excel spreadsheets, PowerPoint).
- Analytical & communication skills.
- Problem solving.
- Decision making.
- Negotiation skills.
Competencies:
Leading and Deciding:
- Leading and Supervising
Supporting and Cooperating:
- Working with People
- Adhering to Principles and Values
Interacting and Presenting:
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
Analyzing and Interpreting:
- Writing and Reporting
- Analyzing
Organizing and Executing:
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Adapting and Coping:
- Adapting and Responding to Change
- Coping with Pressure and Setbacks
Enterprising and Performing:
- Achieving Personal Work Goals and Objectives



