Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 613 days ago

Service Delivery Manager

mlgroup37 open roles

Where
Cairo, Egypt
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Managermlgroup · Cairo, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mlgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 613 days ago

The posting

Multi-Level Group (MLG) is a leading Fintech group in the MENA region that specializes in providing Self-Service Platforms, Software Development & Integration, System & Process Automation, Digital Transformation Programs, and Banking & Financial Solutions. Additionally, MLG has successfully initiated multiple projects across various industries in Egypt. Our goal is to provide first class products and solutions that can support and contribute to the vision and digital transformation initiatives of our partners.

Job Requirements:

- Manage and lead multiple project managers, ensuring successful delivery of various software projects from initiation to completion.

- Develop and maintain detailed project plans, including scope, timelines, and resource allocation to ensure timely project delivery.

- Ensure adequate task and project allocation based on a pre-determined plan.

- Define, monitor, and report on Service Level Agreements (SLAs) to ensure service delivery meets agreed-upon standards.

- Identify potential risks or issues affecting project timelines and develop mitigation strategies to minimize disruption.

- Track and analyze key performance metrics to assess service delivery effectiveness and identify areas for improvement.

- Drive continuous improvement initiatives to optimize service delivery processes, enhance efficiency, and maintain high-quality standards.

- Provide leadership, guidance, and mentorship to project managers and team members, supporting their development and fostering a collaborative work environment.

- Manage change requests efficiently, ensuring that changes are assessed, approved, and integrated into project timelines as needed.

Prepare and present regular reports on service delivery performance, project status, and team productivity to senior management.

Job Qualifications:

- Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.

- A minimum of 8-12 years of experience in a Service Delivery Manager role, specifically within software development or IT projects, with proven success in managing multiple projects and project managers.

- Extensive experience in leading and managing large-scale, complex projects, ensuring they are delivered on time, within scope, and within budget.

- Deep knowledge of project management methodologies such as Agile, Scrum, and Waterfall, with the ability to tailor approaches based on project needs.

- Proficiency in using project management tools (e.g., JIRA, Trello, Microsoft Project) to track progress, manage tasks, and communicate effectively.

- Strong understanding of software development processes, life cycles, software architecture, and system integration.

- Proven leadership capabilities, with a track record of effectively guiding and developing high-performing teams.

- Excellent verbal and written communication skills, with the ability to interact confidently and professionally with clients, stakeholders, and team members at all levels.

- Exceptional analytical and problem-solving skills, with a demonstrated ability to identify issues and implement innovative solutions.

- Strong risk management skills, with the ability to assess project risks and develop strategies to mitigate them.

Outstanding organizational skills, with the ability to prioritize and manage multiple projects and deliverables simultaneously.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against mlgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on mlgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    mlgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.