The posting
Responsibilies:
- Assist in answering incoming phone calls and handling customer enquiries.
- Perform data entry and maintain accurate customer records.
- Follow up with customers regarding workshop membership registration, renewal, and related matters.
- Liaise with customers on workshop membership enquiries, updates, and services.
- Prepare and issue quotations and invoices to customers.
- Provide administrative support to ensure the smooth daily operations of the company.
- Perform any other ad hoc administrative duties as assigned by the Manager.
Requirements:
- Minimum GCE 'O' Level or equivalent qualification.
- Proficient in Microsoft Office, especially Microsoft Excel and Word.
- Good communication and interpersonal skills.
- Able to communicate effectively with customers over the phone and through written communication.
- Meticulous, organised, and able to perform data entry accurately.
- Good customer service attitude with a positive and responsible working attitude.
- Able to work independently and as part of a team.
- Previous experience in customer service or administrative support is an advantage.
- Experience in the automotive industry or workshop membership administration would be an added advantage.



