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Open nowPosted 37 days ago

Help Desk Specialist - English language

Mplus Serbia24 open roles

Where
Belgrade
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Your applicationOpen nowHelp Desk Specialist - English languageMplus Serbia · Belgrade

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mplus Serbia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 37 days ago

The posting

Are you the go-to person in your circle for solving problems and explaining tech? Do you have a passion for helping people while tackling new challenges? If so, we want YOU to join our team as a Help Desk Specialist!I

In this dynamic role, you will be at the forefront of customer support, where your ability to guide and solve technical issues with ease will make a real impact. Your main duties will include:

  • Walking customers through troubleshooting steps with patience and clarity
  • Identifying, analyzing, diagnosing, and resolving issues quickly and efficiently
  • Responding to incoming phone calls, emails, or tickets from clients and field engineers, while keeping an eye on the notification and ticket queue screens
  • Troubleshooting both known and undocumented problems, ensuring smooth operations
  • Managing customer issues in line with Service Level Agreements to guarantee satisfaction
  • Supporting new employees with training, guidance, and feedback to enhance team performance
  • Gaining an in-depth understanding of the processes that ensure top-tier customer service
  • Conducting audits to ensure service quality and continual improvement

Here’s what we are looking for in YOU:

  • A high school diploma (and if you have a technical degree or IT knowledge, even better!)
  • Fluency in English, both spoken and written
  • Solid working knowledge of Windows OS
  • A problem-solving mindset with an eye for detail
  • Strong ability to troubleshoot hardware and software issues
  • A passion for delivering exceptional customer service with a team-oriented spirit
  • Flexibility to work shifts (yes, including weekends!) in our 24/7 operation

What’s in it for YOU?

  • A hybrid work model that lets you balance in-office and remote work
  • Structured training programs to help you develop your skills and grow your career
  • The chance to work in a vibrant, international team
  • Modern office spaces in the heart of New Belgrade’s business district
  • Career advancement opportunities and the potential to convert to a client contract with full benefits

Don’t have experience? No problem! We’re looking for someone who’s eager to learn, grow, and enjoy the process. If you’re excited to dive into a new role, we’re excited to help you get there!

Ready to join a team that values creativity, growth, and a bit of fun? Apply now with your CV in English, and let’s get started!

Note: Only shortlisted candidates will be contacted. Best of luck, we can’t wait to meet you! ✨

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mplus Serbia's form

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