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Open nowFirst seen 2 hours ago

Business Unit Supervisor

My6 open roles

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Your applicationOpen nowBusiness Unit SupervisorMy

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: first seen 2 hours ago

The posting

Join ISSI Corp as a key player in our financial success.

The primary purpose of this role is to assist in the co-ordination and control of the team activities and performance. In addition to handling Inbound/Outbound Calls and Administrative tasks, he/she will be the process expert and champion of best practices providing coaching/mentoring and quality management support to help build a high performing team.

Communication

Problem-Solving

Resilience and Adaptability

Administrative Work

Collaboration

Responsibilities

  • Training and mentoring the group of CSRs to ensure KPIs are met
  • Serves as Subject Matter Expert provide support while frontline representatives are performing their functions.
  • Support the operation in investigating, reporting and identifying resolutions to enquiries and complaints
  • Management and/or Client interaction whenever required
  • Will be responsible for enhancing the supervision and co-ordination of the Business Development Associates and accepting full responsibility for the team
  • Handle inbound/outbound calls to support the operation in meeting the Service Level requirements
  • Act in a professional and courteous manner when dealing with both internal and external customers
  • Undertake basic administration to record and maintain daily reporting activities. Adhere to support the team’s administrative tasks
  • Assist Quality and Operations team in quality monitoring and coaching as needed

Must Have

  • A graduate of any 4-year course (preferred but not required)
  • Has 1 to 4 years leadership / senior level experience (preferred but not required)
  • With a minimum of 2 years BPO background (preferred but not required)
  • Should possess a positive attitude and good leadership skills / people skills
  • Flexible and willing to work long hours, when needed

Nice to Have

  • Have excellent written and verbal communication skills

Perks & Benefits

We believe in recognizing and rewarding your hard work.

Here's a glimpse of what you can expect when you join our team:

Paid Time Off

Maintain a healthy work-life balance with generous paid time off.

Team Building & Recreation

Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Complimentary Meals & Snacks

Stay energized and focused with free meals, snacks, and drinks throughout your workday.

Competitive Compensation

We offer an attractive salary package commensurate with your skills and experience.

14th Month Pay

As a token of our appreciation, enjoy a 14th-month bonus upon regularization.

Comprehensive Health Insurance

Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.

Build a rewarding career

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