Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 hours ago

🛠️ Customer Support Intern

My6 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen now🛠️ Customer Support InternMy

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on My's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: first seen 4 hours ago

The posting

Wonka · Remote or Brussels (Diegem) · Internship, 3 days a week, 6 months

About Us

Wonka helps companies adopt AI for their business. With Wonka, teams can easily integrate AI and solve their day-to-day problems. We have worked with more than 200 companies and are currently serving thousands of users every day on our AI adoption platform. We are a small team of 30+ passionate people, driven by the mission to help non-technical people surf the AI wave.

About the Role

As Customer Support Intern, you will be the first line of support for WonkaChat users. You will answer their questions by email and in our customer support channels, and make sure every request ends with an answer. You will also turn user problems into clear bug reports and keep our feedback tracker clean, so the product and IT teams know what to fix first. You do not need to be technical, but you do need to be patient with non-technical users and structured enough to turn a vague complaint into a precise report.

What You Will Do

  • Answer user questions by email and in the customer support channels, in French, Dutch and English.
  • Reproduce reported bugs and document them clearly, with steps, screenshots and impact, before handing them to the IT team.
  • Sort incoming feedback into bugs, feature requests and questions, and keep the feedback tracker up to date.
  • Help prepare the weekly feedback digest for the product team, which currently covers around 50 items a week.
  • Support new customers during onboarding with account setup, first-use questions and short how-to sessions.
  • Write and update help articles, FAQs and short guides based on the questions that keep coming back.
  • Test new releases and report anything that no longer works as it should.

What a Typical Work Week Looks Like

  • Monday: You clear the inbox that built up over the weekend, sort the new messages and flag two urgent bugs to the IT team.
  • Tuesday: You reproduce a file upload bug reported by a customer and write the ticket. In the afternoon, you join a customer onboarding call with a colleague in sales.
  • Wednesday: You write a help article on connecting Odoo to WonkaChat, after the same question came in three times.
  • Thursday: You test the new platform release and follow up with the users whose issues are now fixed.
  • Friday: You prepare the weekly feedback digest with our CPO and end your week by sharing the main trends with the team.

What You Will Bring

Core Competencies

  • You are a bachelor's or master's student who can sign an internship agreement, with a valid permit to do an internship in Belgium.
  • Clear, friendly written communication and patience with non-technical users.
  • A structured mind: you can turn a vague complaint into a precise bug report.
  • Comfort with SaaS tools and curiosity about AI.
  • French or Dutch, plus good written English. All internal communications at Wonka are in English.
  • Availability for 3 days a week, or 24 hours spread over the week, for 6 months.

Nice to Have

  • You use ChatGPT, Claude or similar tools a lot.
  • Experience in customer service, a helpdesk or a student job with customers.
  • Basic knowledge of Odoo, Microsoft 365 or Slack.
  • Dutch or French as a second language.

Note on fit: If you meet most of the must-haves and are genuinely excited about the rest, apply. Research consistently finds that people, especially women, pass on roles they would do well in because a requirements list reads like a checklist. No prior experience is required for this internship.

How We Work

You will spend your first week on live tickets alongside our CPO, on site or by video call, with access to the support channels, the tracker and test accounts. After that, you own the support inbox, with a weekly review with your manager. You can work remotely, and our office in Diegem is open to you whenever you want to come in.

In exchange, we offer a front-row seat on an AI product used by thousands of people every day, with direct influence on what gets fixed and built next. You will learn how a SaaS product is supported and improved: support processes, bug triage, writing for users, working with developers and running a product feedback loop.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Apply Now →

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against My's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on My's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    My's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.