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Open nowFirst seen 3 days ago

Floor Manager

My9 open roles

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Your applicationOpen nowFloor ManagerMy

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. My postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

My median: 1 days open

The posting

1420 Bar and Restaurant is an high-end bar and restaurant located in Bugolobi.

On behalf of 1420 Bar & Restaurant, we are seeking an experienced, dynamic, and results-driven Floor Manager to lead daily operations and deliver exceptional guest experiences. This role is responsible for overseeing front-of-house operations, managing staff performance, ensuring operational excellence, and maintaining the highest standards of service, compliance, and profitability.

The ideal candidate will be a strong leader with a hands-on management style, excellent problem-solving skills, and a proven ability to drive team performance in a fast-paced hospitality environment.

Key Responsibilities

  • Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences.
  • Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability.
  • Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies.
  • Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution.
  • Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency.
  • Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained.
  • Manage shift planning, staff scheduling, and workforce deployment to meet operational demands.
  • Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service.
  • Oversee cash handling, billing accuracy, and compliance with financial control procedures.
  • Coach, mentor, and support team members through ongoing performance management and development.
  • Prepare operational reports, document incidents, and provide regular updates and recommendations to management.
  • Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance.
  • Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies.
  • Support the successful execution of events, promotions, and special functions hosted by the venue.

Requirements

  • Diploma or Degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of five (5) years' experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments.
  • Proven experience in a supervisory or management role within the hospitality industry.
  • Strong leadership, team management, and staff development capabilities.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Ability to work effectively under pressure and make sound operational decisions.
  • Strong organisational, problem-solving, and multitasking abilities.
  • Good understanding of customer service excellence, hospitality operations, stock control, and financial accountability.
  • Knowledge of health and safety regulations, food hygiene requirements, and liquor licensing standards.
  • Professional, proactive, and solutions-oriented approach to management.
  • Ability to work flexible schedules, including evenings, weekends, and public holidays.
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