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Open nowFirst seen 4 days ago

Customer Success Manager

MyCareerCraft185 open roles

Where
Port Elizabeth, South Africa
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Your applicationOpen nowCustomer Success ManagerMyCareerCraft · Port Elizabeth, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareerCraft's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Qualifications

  • Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment.
  • Education: Bachelor's degree in Business, Marketing, or a related field.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot).
  • Attributes: Self-motivated, results-driven, and able to work independently and as part of a team.

Key Responsibilities

  • Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services.
  • Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the main point of contact for all customer needs.
  • Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross-selling.
  • Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience.
  • Feedback Loop: Gather and relay customer feedback to internal teams to influence product development and service improvements.
  • Reporting: Provide regular updates and reports on customer success metrics and account status.

#mycareercraft #mycareercraftjobs #jobsmycareercraft #CSMjobs #jobsRSA

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareerCraft's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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