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Open nowFirst seen 4 days ago

IT Desktop support (various locations)

MyCareerCraft185 open roles

Where
Gauteng, South Africa
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Your applicationOpen nowIT Desktop support (various locations)MyCareerCraft · Gauteng, South Africa

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

  • Act as the first point of contact for IT-related incidents and service requests.
  • Log, track, and resolve calls through the IT Service Management (ITSM) system.
  • Troubleshoot desktop, laptop, and printer hardware issues.
  • Install and configure software, drivers, and operating systems.
  • Support Microsoft 365, email configurations, and standard business applications.
  • Reset passwords and manage user accounts in Active Directory or Azure AD.
  • Assist with basic network issues (LAN, Wi-Fi, VPN connectivity).
  • Provide remote support using approved tools.
  • Escalate unresolved problems to Level 2 support and ensure proper follow-up.
  • Maintain accurate incident documentation and asset records.
  • Deliver excellent customer service and ensure compliance with IT policies and SLAs.

Technical Requirements

Operating Systems & Devices

  • Windows 10 / 11 configuration and troubleshooting
  • Basic macOS or Linux knowledge (advantageous)
  • Device imaging, setup, and deployment (MDT, SCCM, or similar)
  • Printer and peripheral setup

Software & Applications

  • Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
  • Exchange Online, antivirus software, and remote desktop tools
  • Software installation, patching, and licensing awareness

Networking Fundamentals

  • Understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPNs
  • Wi-Fi configuration and troubleshooting
  • Awareness of IP addressing and basic subnetting

Security & Systems

  • Basic understanding of IT security principles and POPIA compliance
  • Familiarity with endpoint protection tools and MFA
  • Knowledge of backup and data recovery procedures

Tools & Platforms

  • ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk)
  • Remote monitoring and management tools (advantageous)
  • Asset management and ticket-tracking processes

Minimum Requirements

  • Matric (Grade 12) essential
  • IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent
  • 2-3 years experience in an IT support or helpdesk environment
  • Strong understanding of Windows 10 / 11 and Microsoft 365
  • Basic networking and troubleshooting skills
  • Excellent verbal and written communication
  • Own reliable transport and willingness to travel between sites if required
  • CompTIA Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation
  • Microsoft 365 or Azure Fundamentals

#mycareercraft #jobsmycareercraft #mycareercraftjobs #itdesktopjobs #itjobs #ITsupportjobs #itjobs

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