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Open nowPosted 230 days ago

海外用户服务（应届生-实习转正）

n8r2cr07gk/index98 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now海外用户服务（应届生-实习转正）n8r2cr07gk/index · Shenzhen, Guangdong, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on n8r2cr07gk/index's own form.

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3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. n8r2cr07gk/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 230 days ago

n8r2cr07gk/index median: 1 days open

The posting

1、海外客户服务： 通过 Zendesk 等渠道处理海外用户的售前、售中及售后咨询，准确理解客户需求，提供专业、清晰的产品使用指导及问题解决方案。 2、产品问题排查： 学习并掌握 OBSBOT 产品知识及常见故障排查流程，根据现有 SOP 分析和处理客户问题，对无法独立解决的问题及时寻求协助。 3、客户问题跟进： 主动跟进未解决的客户问题，与内部相关团队沟通协调，及时向客户同步处理进展，推动问题有效解决。 4、知识整理与维护： 收集并总结日常工作中的常见问题，协助完善 FAQ、客服回复模板及产品排障文档，提高服务效率。 5、用户反馈收集： 整理海外用户对产品功能、使用体验及质量问题的反馈，协助开展 VOC（客户声音）分析，为产品体验优化提供参考。 6、团队协作： 积极参与团队培训及经验分享，配合完成其他客户服务相关工作。

职位要求 1、学历与英语： 本科及以上学历（实习生须为大四本科在校生），具备大学英语六级（CET-6）、英语专业四级（TEM-4）或同等英语水平，拥有良好的英文阅读理解及书面表达能力，能够准确理解海外用户需求并进行英文沟通。 2、工作经验： 不限工作经验，欢迎优秀应届毕业生、零经验候选人，以及有长期实习和毕业转正意愿的大四在校生投递。 3、责任心与服务意识： 具备较强的责任心和客户服务意识，做事认真细致，能够主动跟进问题、及时反馈进展，重视问题的最终解决。 4、逻辑与学习能力： 具备良好的理解能力和逻辑思维，善于分析问题、学习新知识，能够接受指导并持续改进。 5、沟通与协作： 具备良好的沟通表达能力和团队合作意识，遇到问题能够主动沟通、积极寻求解决方案。 6、产品兴趣： 对消费电子、智能硬件、摄像头等产品感兴趣，愿意主动了解产品功能及基础技术原理。

加分项 1、了解 Facebook、Reddit、Instagram 等海外社交媒体平台及用户沟通习惯。 2、具备德语、法语、日语等第二外语能力。 3、有 FAQ、SOP 整理或知识库维护相关经验。

实习生补充要求 1、仅限大四本科在校生，英语须达到 CET-6、TEM-4 或同等水平。 2、能够长期、稳定到岗实习。 3、有明确的毕业后转正意愿，愿意长期从事海外客户服务工作。 4、实习期间接受系统培训，逐步参与实际客户问题处理，表现优秀者可优先考虑转正。

我们希望你： 不需要一开始就精通产品和技术问题，但希望你具备主动学习的意愿、清晰的思考能力，以及对客户问题负责到底的态度。我们将提供系统培训，帮助你逐步成长为能够独立解决问题的海外技术支持人员。

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