Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Customer Experience Officer

Nathan HR19 open roles

Where
Dubai, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience OfficerNathan HR · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nathan HR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Customer Excellence Officer

Location: Dubai, UAE

Contractual: 6 - 12 months (Extendable)

Working Hours: 9 hours per shift, 5 days per week | Rotational Shifts (Morning & Night)

Experience: 3–8 Years

Monthly Salary: AED 5,000–6,000

Job Summary

Our client, a leading property management company in Dubai, is looking for a Customer Excellence Officer to join their team. The role will be responsible for handling customer and resident interactions across calls, live chats, and email, ensuring timely resolutions and a high level of customer satisfaction.

Key Responsibilities

  • Handle customer and resident calls, live chats, emails, and service requests professionally and efficiently.
  • Aim to achieve First Call/Contact Resolution (FCR) wherever possible.
  • Manage customer requests related to work permits, move-in/move-out coordination, NOCs, and Owners' Association services.
  • Provide accurate information regarding properties, community facilities, services, and procedures.
  • Assist customers with online platforms/portals and resolve basic technical issues.
  • Coordinate with relevant departments to ensure timely resolution of complaints and service requests.
  • Maintain accurate records of customer interactions and requests within CRM/ticketing systems.
  • Monitor customer feedback, identify recurring issues, and support continuous service improvement.
  • Support customer satisfaction surveys and customer engagement initiatives.
  • Escalate complex or unresolved matters to the relevant manager or department.
  • Ensure a consistently high standard of customer service and service excellence.

Requirements

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Experience in customer service, customer experience, contact centre, property management, or a similar environment.
  • Excellent verbal and written communication skills.
  • Strong analytical, problem-solving, and organisational skills.
  • Ability to manage multiple customer requests/tickets simultaneously.
  • Experience using CRM, ticketing systems, or customer service platforms.
  • Strong attention to detail and a customer-focused approach.
  • Ability to adapt to rotational shifts and a fast-paced operational environment.
  • UAE experience is preferred.

Key Skills

Customer Service | Customer Experience | CRM | Ticket Management | FCR | Complaint Handling | Customer Satisfaction | Property Management | Communication | Problem Solving | Service Excellence

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nathan HR's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nathan HR's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nathan HR's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.