The posting
We are looking for a (Sr.) Customer Supply Representative to join our ambitious and highly motivated NEXPERIA Supply Chain Management team in Taiwan. The (Sr.) Customer Supply Representative will play a critical role in the business process working cooperatively with both internal and external clients ensuring NEXPERIA delivers on its commitment to exceptional customer service and sales support.
By working collaboratively and cross regionally, the (Sr.) Customer Supply Representative will create transparency into the various stages of the sales process with a goal of meeting and exceeding revenue expectations and maximizing every opportunity to have a deeper engagement with target customers.
The successful candidate will be an integral member of the Team NEXPERIA in Taiwan and ensure we build upon NEXPERIA’s leadership position as a global powerhouse in Discretes, Logic and Power MOSFET technology.
What you will do
In this exciting position, your responsibilities include amongst others:
- Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Lines and Support Teams at all times
- Process customer orders in SAP and ensure compliance with terms and conditions
- Execute with excellence in the area of order-book and customer programs (inventories, replenishment and billings) and proactively resolve issues to secure supply to customer and to achieve best-in-class delivery performance
- Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints.
- Gather, analyze and validate customer forecasts and apply error analysis techniques to improve forecasting
- Monitor trends in demand variability and drive dialogue with key counter parts at customers, Account teams and Marketing. Reconcile variances to ensure that current and accurate information is used for demand forecasts, and to understand demand forecast drivers including phase-in, phase-outs and version changes.
- Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data.
- Analyze service performance from logistics data, NPS and customer feedbacks. Define and implement continuous improvement actions and make them visible to the Team.
- Drive regular customer logistics review meetings and provide regular service updates.
What you will need
- Supply Chain Experience preferred
- Ownership and drive (self-starter, proactiveness)
- Strong analytical and problem solving skills (dealing with complexity), ability to prioritize / multitasking.
- Strong customer focus and assertive communicator / interaction/negotiation skills [diplomacy]/ strong team player
- Ability to cope with stress) / resilience - time management skills curiosity / openness / willingness to learn/ fluent English skills, advanced Excel knowledge [Pivot tables, data analysis skills]
- SAP knowledge is a plus
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.
D&I Statement
As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.
In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
