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Open nowPosted 10 days ago

サービスデスクリーダー

Nexus Corporation224 open roles

Where
Minato-ku, Tokyo
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Your applicationOpen nowサービスデスクリーダーNexus Corporation · Minato-ku, Tokyo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexus Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 10 days ago

The posting

保険業界向けのITサービスを提供するチームの一員として、グローバルな顧客環境における安定したサービス提供と業務改善を推進します。多国籍メンバーとの協業を通じて、幅広い知見や経験を得られる環境です。 業務内容 サービスデスク業務全体の運営管理およびSLA達成の推進 インシデント、サービスリクエスト、エスカレーション対応の管理 サービスデスクメンバーの育成、指導、パフォーマンス管理 KPI・SLAのモニタリングおよびレポート作成 顧客向けサービスレビューおよび運用報告の実施 ServiceNow等のチケット管理ツールを活用した運用管理 関係者との調整および運用品質向上施策の推進 業務プロセス改善および効率化施策の実施 Requirements 最低応募条件 ITサービスデスクまたはエンドユーザーサポート経験5年以上 サービスデスクチームのリーダーまたは管理経験2年以上 ITILベースのインシデント管理・リクエスト管理に関する知識 日本語ネイティブレベルおよび英語での業務コミュニケーション能力 歓迎要件 ServiceNow、Jira Service Management等のITSMツール利用経験 KPI・SLA管理およびレポーティング経験 ITIL Foundation資格保有者

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    The review screen in CV Rocket: how each CV was read, round by round.

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