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Open nowPosted 34 days ago

售后业务运营管理(总部中台)

nio/index1,765 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售后业务运营管理(总部中台)nio/index · Shanghai, Chinese Mainland
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. nio/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 34 days ago

nio/index median: 1 days open

The posting

1. 统筹售后服务项目的运营落地,推动服务标准、流程及SOP的编制、宣贯、执行与持续优化; 2. 牵头售后创新项目全生命周期管理,包括前期数据调研与分析、策略与规划制定、资源协调、试点验证、落地运营及复盘推广; 3. 建立项目指标与监控机制,跟踪运营数据及项目效果,识别风险并推动持续改善; 4. 牵头部门数智化体系规划与建设,推动AI智能化工具在售后场景的应用落地,梳理系统及数据BI看板需求,协同数据团队完成开发、验证与迭代; 5. 负责售后服务会议的议题梳理、材料撰写、数据支持与汇报,并跟进会议决策事项闭环落地。

1. 工作经验5年左右,本科及以上学历,管理、统计、数据分析、工业工程等相关专业优先; 2. 熟练使用Office工具,尤其Excel、PPT;会使用BI工具(如Power BI、Tableau、帆软等)优先,具备数据提取、分析与可视化能力; 3. 责任心强,逻辑清晰,具备良好的沟通协调、学习能力和团队协作能力; 4. 具备良好的数据分析与项目管理能力,能独立推动跨部门项目落地,具备目标拆解、进度管理和风险控制意识; 5. 有车企售后服务运营,售后服务咨询或数智化项目经验者优先;对AI工具在业务场景中的应用有理解或实践者优先; 6. 英语CET-6及以上,听说读写熟练。

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