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Open nowPosted today

Appraisal Vendor Coordinator

njm44 open roles

Where
NJM Trenton
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Your applicationOpen nowAppraisal Vendor Coordinatornjm · NJM Trenton

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. njm postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

njm median: 4 days open

The posting

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.

Essential Duties and Responsibilities:

  • Serve as a liaison between various General Claims departments on repair processes
  • Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
  • Provide updates to customers and Claims staff of status of repair escalations
  • Document all issues into NJM’s Vendor Tracker
  • Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
  • Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
  • Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
  • Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
  • Perform Paint & Material calculations to resolve cost issues with shops
  • Provide monthly report on shops not following required update process
  • Complete arbitration responses on a monthly basis

Required Qualifications:

  • Strong communication skills
  • Minimum 3 years repair shop or Auto Appraiser experience
  • Ability to prioritize workload
  • High School Diploma or GED

Preferred Qualifications:

  • Experience with NJM’s Vendor Portal

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $77,698-$90,252

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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