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Open nowPosted today

Customer Technical Advocate

Nokia552 open roles

Where
Portugal
Work mode
Hybrid
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Your applicationOpen nowCustomer Technical AdvocateNokia · Portugal

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Nokia postings stay open a median of 12 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

Nokia median: 12 days open

The posting

Job Description

As a Customer Technical Advocate, you will act as a trusted technical advisor and escalation point for customers, providing remote support in a 24x7 operational environment. You will coordinate incident resolution, software upgrades, network improvements, and cross-domain support activities across Core, IP, Radio, NMS, and Microwave technologies.

Working closely with customers, operations teams, and technical experts, you will drive service excellence by ensuring SLA compliance, managing complex cases, minimizing network impact, and identifying opportunities to improve network performance and operational efficiency.

Responsibilities

  • Deliver remote technical support and incident management in a 24x7 on-call environment.
  • Troubleshoot, diagnose, and resolve software, hardware, and network-related issues.
  • Act as the primary customer contact for technical escalations, outages, and service-impacting events.
  • Coordinate cross-domain support activities across Core, IP, Radio, NMS, Microwave, and other technology areas.
  • Manage customer incidents and requests in accordance with agreed processes, SLAs, and KPIs.
  • Lead end-to-end software upgrade activities, including planning, validation, execution support, and post-upgrade verification.
  • Provide governance reporting and regular service reviews with customers and stakeholders.
  • Identify opportunities for network optimization, modernization, and service quality improvements.
  • Contribute to process improvements, documentation, knowledge sharing, and team mentoring.
  • Ensure customer data is handled securely and confidentially.

Qualifications

  • Experience in telecom operations, technical support, or customer-facing network services.
  • Strong knowledge of telecommunications networks across Core, IP, Radio, NMS, and Microwave domains.
  • Experience managing incidents, outages, escalations, and complex technical cases.
  • Ability to coordinate end-to-end software upgrades, change management activities, and maintenance windows.
  • Understanding of network topology, software/hardware compatibility, and lifecycle management.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent customer communication and stakeholder management abilities.
  • Experience working with SLAs, KPIs, governance reviews, and service quality management.
  • Ability to work in a fast-paced environment and participate in a 24x7 on-call rotation.

Nice to have:

  • Knowledge of 4G/5G technologies and mobile core network solutions.
  • Experience with network modernization and transformation projects.
  • Exposure to PCRF/HSS platforms and next-generation policy control solutions.
  • Experience mentoring junior team members and leading technical discussions.

Additional Information:

The organization is evolving. While no final decisions have been taken, Nokia is planning to divest the PB ECE unit during the first half of 2027, and this role is planned to transfer to AURELIUS as part of a stand-alone business. For more information, please refer to: Nokia to sell Enterprise Campus Edge business to AURELIUS.

The position currently benefits from Nokia’s standard employment terms and benefits. Subject to completion of the contemplated transaction and the role’s transfer to the acquiring company, it is expected that broadly comparable employment terms and benefits will be maintained following the closing of the transaction.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

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