Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 76 days ago

Helpdesk Support Technician II

Nordic Calista22 open roles

Where
Anchorage, AK
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Support Technician IINordic Calista · Anchorage, AK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nordic Calista's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Nordic Calista postings stay open a median of 58 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 76 days ago

Nordic Calista median: 58 days open

The posting

Calista Corporation

Regular

JOB SUMMARY:

The Helpdesk Support Technician II provides front-line technical support for end users' computer systems, hardware, and software. This position will also work with network administrators to ensure systems run optimally for Calista Corporation and its subsidiaries.

ESSENTIAL FUNCTIONS:

  • Respond to customer telephone calls, emails, and personnel requests for technical support, technical queries, and questions.
  • Identify, research, and resolve technical problems for customers either remotely or in person.
  • Provide end-user support and training on computers, network systems, telephones, printers, and related equipment.
  • Respond to escalated tickets from IT individuals that require technical expertise.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issues have been resolved.
  • Document, track, and monitor computer issues to ensure a timely resolution.
  • Participate in company-required training.
  • Participate in developing department goals and objectives.
  • Work closely with all the associates to ensure a positive work environment.
  • Continue to help build and maintain a first-rate team.
  • Travel between business locations to provide IT services.
  • Work in a constant state of alertness and in a safe manner.
  • Perform other duties as assigned.

SUPERVISORY FUNCTIONS:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

  • Knowledge of Remote Access products.
  • IT Technical infrastructure skills such as networks, scripting, database principles, etc.
  • Knowledge of commonly used concepts, practices, and procedures of computer science.
  • Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy.
  • Basic computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs.
  • Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
  • Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group.
  • Ability to use general office equipment such as fax, phone, copier, etc.
  • Strong customer service skills, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally.
  • Active listening skills: attentiveness when listening to others to understand, ask appropriate questions, etc.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.
  • Strong decision analysis and problem-solving skills.
  • Effective interpersonal and leadership skills.
  • Ability to learn and understand corporate policies and procedures and how they relate to Calista’s goals.
  • Ability to draw conclusions and justify decisions.
  • Highly self-motivated; able to work on own initiative.
  • The ability to work effectively in a stressful environment.
  • Ability to perform basic mathematical computations, detect unobvious facts and issues, and exercise resourcefulness in resolving problems.
  • Experience with Intune or SCCM is desirable.

MINIMUM QUALIFICATIONS:

  • High School Diploma or GED equivalent, associate or bachelor’s degree in computer science or related field is strongly preferred.
  • Industry standard IT certifications such as CompTIA A+, NET+, or Microsoft desired can be used in lieu of a professional degree.
  • 2 or more years of directly related IT experience.
  • Related experience using software and remote access packages.
  • Experience with infrastructure skills such as networks, scripting, database principles, etc. preferred.
  • Proven work experience in an area that required high levels of customer service.
  • Valid state driver’s license and be qualified to operate a vehicle under Calista’s Driving Policy conditions.
  • Ability to pass a background, drug, and reference check.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Corporation IT team has a fast-paced, multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities. Overtime will be necessary at times

PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nordic Calista's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nordic Calista's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nordic Calista's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.