The posting
IT Infrastructure Systems Specialist About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology, designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100 third-party integrations unmatched in the industry. Our strategic partnerships have resulted in the industry's most convenient, reliable, and secure omnichannel payment ecosystem. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally to dazzle their guests. We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions. NRT believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together. Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at www.nrttech.com. Core Competencies• Analytical• Accountability & Adaptability• Problem-Solving• Communication• Teamwork• Mentorship Responsibilities• IT Systems Analysis: Analyze, evaluate and document enterprise IT infrastructure requirements, existing systems and operational processes. Identify deficiencies and recommend improvements to system performance, reliability, security and efficiency.• Infrastructure Design and Implementation: Design, develop, test, implement and oversee enterprise IT systems across on-premises, virtualized and cloud environments. Participate in infrastructure planning, technology assessments, systems integration and solution development.• Systems Evaluation and Optimization: Collect and analyze infrastructure performance, capacity, availability and operational data to identify system deficiencies, evaluate technical solutions and recommend improvements.• Microsoft Azure Infrastructure: Apply intermediate Azure expertise to design, implement, evaluate and optimize cloud infrastructure, including virtual machines, networking, storage, VPN connectivity, backups, Azure Monitor, Microsoft Entra ID, RBAC and hybrid-cloud integration.• Network Systems Analysis: Apply intermediate networking expertise to analyze, design, test and troubleshoot enterprise connectivity, including TCP/IP, VLANs, routing, switching, DNS, DHCP, firewalls, VPNs, NAT, TLS and load-balancing technologies.• Microsoft Enterprise Systems: Analyze, implement and maintain Windows Server 2022/2025, Active Directory, Group Policy, DNS, DHCP, certificate services, Microsoft Entra ID, Microsoft 365, Microsoft Intune, MFA and hybrid identity solutions.• Virtualization and High Availability: Evaluate, implement and optimize VMware vSphere/ESXi, Windows Server Failover Clustering, SQL Server Always On, SAN/NAS storage and load-balancing platforms, including F5 BIG-IP and Citrix NetScaler.• Systems Development and Integration: Develop technical specifications, implementation plans and systems integration requirements. Collaborate with infrastructure, application development, database and security teams to ensure solutions meet organizational standards and operational requirements.• Systems Testing and Quality Assurance: Develop and implement testing procedures, configuration standards and quality assurance controls for new and existing IT systems. Conduct integration, performance, failover and security testing to validate system functionality and reliability.• Technical Standards and Procedures: Develop, implement and improve infrastructure policies, technical standards and operational procedures throughout systems development and implementation lifecycles to ensure quality, consistency and compliance.• Systems Analysis and Problem Resolution: Identify, analyze and document system discrepancies, performance issues and infrastructure failures. Conduct root-cause analysis, recommend corrective actions and validate system improvements.• Artificial Intelligence and Automation: Apply intermediate AI proficiency to systems analysis, troubleshooting, log analysis, technical documentation and workflow automation. Develop and maintain PowerShell scripts and automated solutions while validating AI-generated outputs and following security and change-management requirements.• Infrastructure Monitoring and Security: Analyze system performance, availability and security events using PRTG, Splunk and Azure Monitor. Evaluate infrastructure risks, recommend security improvements and support vulnerability management, system hardening and PCI DSS 4.x compliance.• Business Continuity and Disaster Recovery: Evaluate, implement and test backup, recovery, high-availability and disaster-recovery solutions. Analyze recovery requirements, identify deficiencies and recommend improvements to ensure service continuity.• Technical Documentation and Consultation: Maintain architecture diagrams, technical specifications, implementation plans, testing procedures and system documentation. Provide technical recommendations and collaborate with IT Operations, Information Security, Network Operations, DBAs, developers and external vendors.• Preventive Maintenance and Technical Support: Perform preventive maintenance, infrastructure upgrades, system remediation and Level 2/Level 3 technical support. Participate in scheduled maintenance, incident response and rotational after-hours support while following established change-management procedures.• Other duties or responsibilities as directed by manager or designate Qualifications• Professional Experience: Minimum 3–5 years of hands-on experience in enterprise information systems, infrastructure analysis, systems design, implementation or comparable IT systems specialist roles.• Information Systems Analysis: Demonstrated experience evaluating IT systems, documenting requirements, developing technical specifications, implementing infrastructure improvements and identifying opportunities to enhance system performance and efficiency.• Systems Design and Quality Assurance: Experience designing, implementing and testing IT systems, developing technical procedures, applying quality assurance standards and conducting root-cause analysis to resolve system deficiencies.• Microsoft Infrastructure: Strong working knowledge of Windows Server 2022/2025, Active Directory, Group Policy, DNS, DHCP, RDS, PowerShell, Windows clustering and enterprise Microsoft infrastructure.• Intermediate Networking: Intermediate proficiency in TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, firewalls, VPNs, NAT, TLS and network troubleshooting, including network analysis and integration.• Intermediate Microsoft Azure: Intermediate proficiency in Azure VMs, VNets, NSGs, storage, backups, Azure Monitor, VPN connectivity, Microsoft Entra ID, RBAC, hybrid-cloud integration and infrastructure cost optimization.• Intermediate Artificial Intelligence: Intermediate proficiency using approved generative AI and automation tools for IT systems analysis, troubleshooting, scripting, technical research, documentation and workflow improvements, including validation of AI-generated results.• Virtualization and Enterprise Systems: Experience with VMware vSphere/ESXi, high-availability clustering, virtual networking, SAN/NAS, iSCSI, SQL Server Always On and application delivery platforms such as F5 BIG-IP or Citrix NetScaler.• Microsoft Cloud and Identity: Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune, MFA, hybrid identity and enterprise systems integration.• Monitoring, Security and Compliance: Experience with PRTG, Splunk, Azure Monitor, systems performance analysis, vulnerability management, security hardening, backup validation and PCI DSS 4.x-aligned operational controls.• Scripting and Automation: Practical experience developing and maintaining PowerShell scripts and automated workflows. Familiarity with Git, infrastructure-as-code (Bicep/Terraform) and change-controlled deployments is an asset.
