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Open nowPosted today

IT Application Support Analyst

NSEARCH GLOBAL PTE. LTD.

Pay
SGD 4,000 – SGD 6,000 a month
Where
Singapore
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Your applicationOpen nowIT Application Support AnalystNSEARCH GLOBAL PTE. LTD. · Singapore

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11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted today

The posting

Our client, one of Asia-Pacific’s leading organizations is looking for: IT Application Support Analyst

Responsibilities:.

  • Provide Level 1 application support for the Grant Management System (GMS) and Business Grants Portal (BGP).
  • Handle user enquiries, troubleshoot system issues, and ensure timely resolution or escalation.
  • Use Jira to track, monitor, update, and manage support tickets and reported issues.Coordinate with system vendors and relevant stakeholders to investigate and resolve technical issues.
  • Participate in live troubleshooting sessions and review Root Cause Analysis (RCA) reports to ensure effective issue resolution.
  • Maintain and update user guides, functional specifications, and system documentation.
  • Support user engagement activities, clarification sessions, briefings, and community events.
  • Assist with User Acceptance Testing (UAT), system testing, and gathering user feedback on system enhancements.Monitor system issues and provide regular updates to relevant stakeholders.
  • Perform other operational and administrative support duties as required.

Requirements:

  • Bachelor's Degree with more than 3 years of working experience.
  • Minimum 1–2 years of experience in IT Helpdesk, Level 1 Technical Support, or Application Support.
  • Hands-on experience using Jira for issue tracking and ticket management (mandatory).
  • Experience troubleshooting application or system issues and coordinating with technical teams or vendors.
  • Familiarity with Root Cause Analysis (RCA), incident management, and issue escalation processes.
  • Experience maintaining technical documentation, user guides, or functional specifications.
  • Exposure to UAT, user training, or stakeholder engagement activities would be advantageous.
  • Strong communication, interpersonal, and problem-solving skills.
  • Detail-oriented, proactive, and able to work independently with minimal supervision.
  • Good team player with a positive attitude and willingness to learn new systems.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “IT Application Support Analyst"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636 EA Personnel Name: Jagveer Singh Arora EA Personnel Registration Number: R22109615

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.

Posting text belongs to the employer. Removal requests: contact us.

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