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Open nowPosted yesterday

IT Application Support Analyst

UNION GAS PTE. LTD.

Pay
SGD 2,900 – SGD 4,000 a month
Where
North-East, Singapore
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Your applicationOpen nowIT Application Support AnalystUNION GAS PTE. LTD. · North-East, Singapore
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Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted yesterday

The posting

IT ApplicationSupport Analyst

Job Scope / Job Description

1. Enterprise & Business Application Support

  • Provide application support for ERP systems and other key business applications.
  • Support day-to-day ERP operations and troubleshoot functional, data and application-related issues.
  • Understand and support business processes, including purchasing, sales, inventory, finance and approval workflows.
  • Assist in analysing business requirements and translating them into practical system solutions.
  • Support application configuration, enhancements, system upgrades, testing and User Acceptance Testing (UAT).
  • Coordinate with software vendors, ERP consultants and service providers to resolve application issues.
  • Maintain application documentation, user guides and troubleshooting procedures.

2. Microsoft 365 & Productivity Application Support

  • Provide application support for Microsoft 365 and Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, SharePoint and OneDrive.
  • Assist users with application configuration, access permissions, document sharing and collaboration issues.
  • Develop or maintain Excel templates, reports and simple productivity solutions where appropriate.
  • Identify opportunities to improve productivity through Microsoft 365 tools and automation.

3. Web Applications, Integration, Automation & Digitalisation

  • Support internal and external web applications, customer portals and other business systems, including application configuration, troubleshooting, testing and upgrades.
  • Perform initial investigations of application errors, API, web service, data exchange and system integration issues, coordinating with vendors or technical teams for resolution.
  • Identify opportunities to improve business processes through workflow automation, AI tools and digitalisation.
  • Assist in supporting simple automated workflows using Microsoft Power Automate or similar tools, and utilise AI tools such as ChatGPT, Microsoft Copilot or Google Gemini to improve productivity.
  • Participate in IT projects, system enhancements, testing, UAT and continuous improvement initiatives.
  • Manage application incidents and service requests, perform initial troubleshooting and root-cause analysis, and follow up on outstanding issues.
  • Maintain relevant technical documentation, support procedures and knowledge bases.

4. User Access, Security &Application Administration

  • Manage user accounts, access rights, roles and permissions across ERP and other business applications.
  • Assist with periodic user access reviews and ensure appropriate access controls are maintained.
  • Support IT security, compliance and data protection requirements relating to business applications.
  • Maintain records of application configurations, user access and administrative procedures.

Requirements

  • Diploma or equivalent qualification in Information Technology, Computer Science, Information Systems or a related discipline.
  • Some experience supporting ERP software, business applications or enterprise systems.
  • Basic understanding of business processes such as purchasing, sales, inventory, finance or order management.
  • Familiarity with Microsoft 365 applications, particularly Excel, Outlook and Teams.
  • Basic understanding of web applications, application troubleshooting and system integrations.
  • Good analytical, problem-solving and communication skills.
  • Ability to work with business users, IT teams and external vendors.

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