The posting
Overview Responsible for maintaining Spa associate protocols, including monthly MOS. Organizing and maintaining all purchasing and proper paperwork for monthly expenses. As well as overseeing the management of Spa Soft Scheduling, Appointment Booking, and Point of Sale systems. Supervises the daily operations of the locker rooms and spa support staff while assisting in the overall management of spa operations. Ensures exceptional guest and associate satisfaction by upholding Omni service standards, supporting operational efficiency, and contributing to revenue growth and profitability.
Responsabilities
Assist in overseeing the daily operations of the spa, including locker rooms and guest areas, to ensure cleanliness, comfort, seamless service, and operational efficiency. Support the management team by providing leadership and guidance necessary to achieve departmental goals and business objectives. Assist in the development and implementation of business strategies, operational plans, and policies to support spa initiatives and align with company objectives. Engage with guests to ensure exceptional service, responding promptly and professionally to concerns with empathy and a solutions-oriented approach, while identifying opportunities for service and facility enhancements based on guest feedback. Manage daily and hourly provider schedule adjustments, including modifying lunches and appointments, upgrading services, reallocating providers, and resolving scheduling or operational issues within the spa. Monitor and supervise provider schedules to maximize room utilization, coordinating shift changes and room assignments to support smooth spa operations. Serve as a primary contact for providers regarding appointment changes, upgrades, and scheduling adjustments for guests. Oversee the daily management of Spa Soft functions, including associate scheduling, appointment balancing, provider capabilities, and facility data management, while resolving administrative issues and system concerns. Operate and support spa Point of Sale (POS) systems efficiently and accurately. Ensure compliance with all company standards, sanitation regulations, health requirements, and spa policies and procedures. Maintain accurate employee records, including DAYFORCE timekeeping, benefits administration, personnel documentation, and up-to-date service provider licenses and certifications. Assist in preparing accurate and timely bi-weekly payroll information and processing employee time-off requests and scheduling adjustments. Track and maintain employee training and meeting attendance records. Assist with staffing coordination and securing additional coverage for group bookings and special events. Foster a positive and collaborative team environment that promotes employee engagement, professionalism, and a strong service culture across all departments. Perform additional job-related duties and special projects assigned.
Qualifications:
Minimum of 2 years of experience in a spa, hospitality, or wellness environment, with at least 1 year in a supervisory role. Knowledge of sanitation standards, health regulations, and spa policies and procedures. Excellent communication, problem-solving, and decision-making abilities, with the capacity to interact professionally and empathetically with both guests and staff at all levels of the organization. Demonstrate ability to lead, motivate, and engage a team while fostering a positive, collaborative, and service-driven work environment. Reading, writing, and oral proficiency in the English language required. Flexibility to work varying schedules, including evenings, weekends, and holidays. Ability to handle stressful situations calmly and professionally while maintaining a warm and welcoming demeanor.
