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Open nowPosted 28 days ago

Représentant(e) aux ventes internes et service à la clientèle – Bilingue

orapartenaires29 open roles

Where
Châteauguay, Canada
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Your applicationOpen nowReprésentant(e) aux ventes internes et service à la clientèle – Bilingueorapartenaires · Châteauguay, Canada

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This job: posted 28 days ago

The posting

Représentant(e) aux ventes internes service à la clientèle

À propos de Thibert

Depuis sa fondation au Québec en 1976, Thibert s’est imposée comme un acteur majeur de la distribution de produits spécialisés à travers l’Amérique du Nord.

Grâce à ses marques reconnues telles que RTX Wheels, Rodac Tools, Maui Bikes et plusieurs autres, Thibert dessert aujourd’hui plus de 15 000 clients grâce à un réseau stratégique de centres de distribution au Canada et aux États-Unis. Notre force?

Une équipe engagée de près de 300 collègues passionnés, un service client hors pair, et une culture d’entreprise axée sur la collaboration, l’excellence et l’innovation.

Sommaire du poste

Nous sommes à la recherche d’un(e) Représentant(e) aux ventes internes et service à la clientèle bilingue expérimenté(e), possédant des connaissances dans l’industrie des roues et des outils, afin de se joindre à notre équipe dynamique.

La personne recherchée sera responsable de répondre aux demandes des clients, de maintenir de solides relations avec la clientèle existante et de développer de façon proactive de nouvelles occasions d’affaires.

Principales responsabilités

  • Répondre aux appels entrants tout en offrant un excellent service à la clientèle et en répondant efficacement aux besoins des clients.
  • Développer et maintenir de solides relations avec les clients existants.
  • Effectuer des appels de prospection afin de promouvoir les produits Thibert et d’identifier de nouvelles occasions d’affaires.
  • Collaborer avec l’équipe des ventes externes afin d’assurer une expérience client uniforme
  • Maintenir des dossiers précis des interactions et des transactions avec les clients dans le système CRM.

Qualifications

  • Une expérience dans l’industrie des roues et des outils constitue un atout.
  • Excellentes aptitudes en service à la clientèle et en communication.
  • Grande capacité à gérer plusieurs priorités dans un environnement dynamique et en constante évolution.
  • Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit.
  • Aisance avec les applications informatiques et les systèmes de gestion de la relation client (CRM).

Ce que nous offrons

  • Salaire concurrentiel à partir de 25 $/heure, selon l’expérience.
  • Horaire : du lundi au vendredi, de 11 h à 20 h.
  • Régime complet d’assurances collectives.
  • Régime d’épargne-retraite avec contribution de l’employeur.
  • Environnement de travail dynamique, collaboratif et axé sur le travail d’équipe.

Inside Sales & Customer Service Agent

About Thibert

Founded in Quebec in 1976, Thibert has grown to become one of North America's leading distributors of wheels and tools. We also offer a diverse range of home and recreational products.

Position Summary

We are looking for an experienced Inside Sales & Customer Service Agent with knowledge of the wheels and tools industry to join our dynamic team. This role involves handling inbound customer inquiries, maintaining relationships with existing clients, and proactively developing business opportunities.

Key Responsibilities

  • Handle inbound calls while providing exceptional customer service and responding to customer needs.
  • Build and maintain strong relationships with existing customers.
  • Make outbound sales calls to promote Thibert products and identify new business opportunities.
  • Collaborate with the outside sales team to ensure a consistent and seamless customer experience.
  • Maintain accurate records of customer interactions and transactions within the CRM system.

Qualifications

  • Previous experience in the wheels and tools industry is considered an asset.
  • Excellent customer service and communication skills.
  • Strong ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in English and french, both spoken and written.
  • French language skills (spoken and written) are considered an asset.
  • Comfortable using computer applications and Customer Relationship Management (CRM) systems.

What We Offer

  • Competitive salary starting at $25/hour, based on experience.
  • Schedule: Monday to Friday, 11:00 a.m. to 8:00 p.m.
  • Comprehensive group insurance benefits.
  • Employer-matched retirement savings plan.
  • A dynamic, collaborative, and team-oriented work environment.

Why Join Thibert?

At Thibert, we value our employees and foster a culture of belonging, integrity, continuous improvement, and excellence. We offer a collaborative workplace with opportunities for professional growth within a well-established and growing company.

If you are passionate about sales and customer service and are looking to grow your career in a dynamic environment, we encourage you to apply today and become part of the Thibert team!

Apply now!

J’autorise ORA Partenaires à conserver mes informations personnelles recueillies dans le cadre de ses activités pour des fins en lien avec sa mission et dans le respect de sa Politique de confidentialité qui se trouve sur son site web.

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