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Open nowFirst seen 11 hours ago

Collections Officer (Remote)

OutsourcedIn94 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCollections Officer (Remote)OutsourcedIn · Metro Manila, Philippines, Remote

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Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 11 hours ago

The posting

Collections Officer (B2B) | Remote

Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices.

The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery.

Key Responsibilities

Accounts Receivable & Credit Control

  • Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.
  • Conduct daily outbound calls, emails, and reminders for overdue invoices.
  • Negotiate payment arrangements, resolve disputes, and secure commitments.
  • Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).
  • Monitor client credit limits, payment behaviours, and escalate risks promptly.
  • Follow internal processes for account holds, overdue notifications, and legal referrals.

Customer Liaison & Issue Resolution

  • Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.
  • Provide high-quality customer service while maintaining firm collection standards.
  • Educate clients on payment terms, invoicing cycles, and account status.
  • Investigate short payments, unidentified deposits, and incorrect remittances.

Reporting & Compliance

  • Maintain updated debtor ageing summaries and weekly collection reports.
  • Recommend accounts for escalation, payment plans, or external recovery.
  • Ensure adherence to Australian commercial collection guidelines and ethical practices.
  • Proactively identify process gaps and suggest improvements to reduce ageing debt.

Required Experience & Skills

  • 2-5 years B2B collections / credit control experience in Australia (mandatory).
  • Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.
  • Experience working with high-volume AR in fast-paced environments.
  • Confident and professional phone manner with strong negotiation ability.
  • Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis).
  • Ability to work independently, meet targets, and handle difficult conversations.
  • High attention to detail and accuracy in record-keeping.

Preferred (Not Essential)

  • Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses.
  • Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes.
  • Prior experience in outsourced/remote AR environments.

Role Benefits

  • Work remotely with a supportive team.
  • Stable, long-term role with ongoing career growth.
  • Exposure to Australian businesses across multiple industries.
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