Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 33 hours ago

Customer Service Admin | B2B (Remote)

OutsourcedIn94 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Admin | B2B (Remote)OutsourcedIn · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OutsourcedIn's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 33 hours ago

The posting

Customer Service Admin | B2B (Remote)

Remote | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking an experienced Customer Service & Administration Officer to provide end-to-end support across client communication, order management, accounts assistance, and general business administration.

This role supports an Australian company and requires excellent customer service capability, clear communication, and strong attention to detail. The ideal candidate understands B2B operations, thrives in high-volume environments, and has experience supporting sales, finance, logistics, or service delivery teams.

Key Responsibilities

Customer Service & Client Support

  • Manage inbound customer enquiries via phone, email, and chat.
  • Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information.
  • Build strong relationships with B2B clients for service quality, retention, and trust-building.
  • Resolve customer concerns, escalate when necessary, and ensure full case follow-through.

Order Processing & Administration

  • Enter and manage sales orders, purchase orders, job requests, or service tickets.
  • Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations.
  • Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required.
  • Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar).

Accounts & Collections Support

  • Assist the Collections Agent with account enquiries and invoice clarifications.
  • Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records.
  • Monitor new orders for outstanding balances or credit concerns.
  • Provide administrative support for dispute resolution and payment plan paperwork.

Business Support & Coordination

  • Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts.
  • Track and update work orders, scheduled jobs, or service delivery movements.
  • Share proactive client updates on delays, ETAs, job progress, or account status.
  • Maintain organised digital files and follow internal SOPs for compliance and audit support.

Required Experience & Skills

  • 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory)
  • Excellent verbal and written communication skills
  • Strong customer service mindset
  • Confident handling escalations and difficult enquiries
  • Familiar working with CRM/ERP platforms and Microsoft Office
  • Strong organisational skills and ability to prioritise
  • Ability to multitask and follow up proactively
  • High accuracy in data entry and documentation

Preferred (Not Essential)

  • Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses
  • Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications)
  • Familiar with freight/courier dispatch tracking portals or delivery coordination systems

Role Benefits

  • 100% work-from-home, fully remote setup
  • Full-time, long-term and stable engagement
  • High-volume, structured daily workload
  • Internal support across finance, sales, and operations teams
  • Career growth into senior administrative, client account support, or operations roles
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OutsourcedIn's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OutsourcedIn's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OutsourcedIn's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.