The posting
Experienced Automotive Service Manager Parkway Ford / Parkway CDJR — Pampa, Texas
About the position
Parkway is seeking a full-time experienced Service Manager to lead daily operations, develop technicians and advisors, and deliver dependable results for customers and the dealership.
The successful candidate will establish clear processes, match work to technician capabilities, communicate effectively across departments, and use operating reports to identify and resolve problems.
Candidates with management experience in franchised dealerships, independent repair facilities, or automotive service centers are encouraged to apply. Ford or Chrysler, Dodge, Ram, and Jeep experience is preferred, but not required.
Why Parkway
- Salary plus commission, based on experience and qualifications.
- Opportunity to lead and develop a service team and help shape department processes.
- Direct collaboration with dealership leadership on goals, staffing, and operational improvements.
Benefits
- Medical, Dental and Vision
- Life and Short-Term Disability
- Continuous Improvement Training
- 401K with Match
- Paid Vacation
- Paid Holidays
- Employee Discounts on Parts, Services and Vehicles
- Opportunities for Growth
Leadership and Employee Development
- Lead technicians, service advisors, dispatch, and support personnel.
- Establish clear responsibilities, performance expectations, and follow-up routines.
- Recruit, train, coach, and evaluate employees.
- Assess technician skills and build development plans, including appropriate mentor and apprentice assignments.
- Conduct regular shop meetings with Parts participation.
- Maintain a professional workplace emphasizing teamwork, accountability, safety, and respect.
Shop Workflow and Capacity
- Coordinate appointments, dispatch, and staffing with available technician hours and skills.
- Ensure vehicles, repair orders, parts, and authorizations are ready so technicians can begin work promptly.
- Assign work based on demonstrated ability, job requirements, available time, and customer commitments.
- Monitor work in process throughout the day and resolve delays involving diagnosis, authorization, parts, or equipment.
- Review parts holds with the Parts Department and return ready jobs to production promptly.
- Establish end-of-day preparation for the following day.
Customer Service and Advisor Performance
- Ensure advisors thoroughly document customer concerns and communicate accurate estimates.
- Maintain clear authorization, progress-update, and vehicle-delivery procedures.
- Monitor inspection recommendations, customer presentations, declined services, and follow-up.
- Coach advisors to explain needed repairs and maintenance clearly and obtain informed customer approval.
- Address complaints promptly and take ownership of follow-up.
- Communicate revised completion times proactively.
Repair Quality and Documentation
- Establish appropriate inspections, road tests, and repair verification before delivery.
- Track comebacks, investigate causes, and implement corrective actions.
- Evaluate training, dispatch decisions, communication, parts, and workmanship when reviewing repeat repairs.
- Ensure repair orders accurately document concerns, findings, repairs, authorizations, technician assignments, labor time, and mileage.
- Oversee warranty documentation and work with the warranty administrator to resolve deficiencies.
- Maintain organized special tools, equipment, and checkout procedures.
Financial and Operating Performance
- Manage labor sales, gross profit, personnel costs, department expenses, and approved pricing practices.
- Set daily, weekly, and monthly production goals and forecasts.
- Review technician proficiency, productivity, and efficiency using accurate hours and consistent definitions.
- Monitor hours per repair order, effective labor rate, advisor performance, and customer satisfaction.
- Analyze customer-pay, warranty, and internal work separately.
- Review aged and open repair orders and coordinate timely completion, billing, and closure.
- Present results, operating obstacles, and corrective action plans to the General Manager.
Qualifications
- Demonstrated automotive service management or supervisory experience.
- Experience leading technicians and customer-facing service employees.
- Working knowledge of repair processes, shop scheduling, estimates, and repair-order documentation.
- Ability to interpret operating and financial reports and turn findings into action.
- Strong communication, coaching, organization, and problem-solving skills.
- Commitment to accurate repairs, ethical recommendations, and customer retention.
- Experience with dealership or shop management software; Tekion experience is a plus.
- Willingness to learn manufacturer systems, warranty requirements, and dealership procedures.
- Franchise dealership experience preferred, but not required.
Compensation
- Salary plus commission, based on experience and qualifications. Specific compensation terms and performance expectations will be discussed during the interview process.
Schedule
- Monday – Friday; sometimes on Saturdays
Requirements
- Valid Driver’s License
Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
