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Open nowPosted 5 hours agoWe saw it 43 min after it went up

On-Site IT Support Specialist

pasiona39 open roles

Where
Madrid
Work mode
On site
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Your applicationOpen nowOn-Site IT Support Specialistpasiona · Madrid

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. pasiona postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 5 hours ago

pasiona median: 2 days open

The posting

Descripción del puesto / Funciones

We are looking for an On-Site IT Support Specialist to join our team in Madrid. In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team.

Key Missions and Responsibilities

1. User Support & Service Desk (Level 2)

  • Serve as the primary on-site IT contact for all employees in the Madrid office.
  • Qualify, prioritize, troubleshoot, resolve, escalate, and close incidents and service requests in ServiceNow within agreed SLAs.
  • Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software.
  • Maintain clear, proactive communication with end users throughout the resolution lifecycle.

2. User & Asset Lifecycle Management

  • Coordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting.
  • Manage seamless IT onboarding (new hire setup) and offboarding (device recovery and account deprovisioning) processes.
  • Perform equipment deployment, hardware refreshes, repairs, and loaner device management.

3. IT Asset & Knowledge Management

  • Maintain up-to-date and accurate IT asset records and equipment inventory for the Madrid site.
  • Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
  • Identify recurring technical issues and propose continuous service improvements.

4. Operations & Reporting

  • Work autonomously on site while maintaining alignment, priorities, and escalation paths with the Paris-based management team and local stakeholders.
  • Generate regular activity reports covering ticket volumes, backlog status, SLA compliance, recurring trends, and improvement initiatives.

Requisitos mínimos

  • Experience: Proven experience in corporate end-user computing support, Level 2 troubleshooting, and hardware/software deployment.
  • ITSM Tools: Solid working knowledge of ServiceNow for ticket lifecycle management.
  • Technical Skills: Strong technical proficiency in Windows OS, hardware peripherals, connectivity issues, and standard business applications.
  • User Lifecycle: Hands-on experience with IT onboarding and offboarding procedures.
  • Languages: Professional proficiency in both Spanish and English (mandatory for daily interactions with local staff and global management).
  • Soft Skills: High degree of autonomy, strong ownership, and sound judgment when working independently on site. Excellent customer service, communication, prioritization, and problem-solving abilities.

Requisitos valorables

  • MadrdLanguages: Working knowledge of French is a strong advantage.
  • Microsoft Ecosystem: Familiarity with Microsoft 365, Active Directory / Azure AD, and endpoint management tools (e.g., Microsoft Intune / SCCM).
  • Mobile & Asset Management: Experience in mobile device management (MDM) and IT Asset Management (ITAM).
  • Best Practices: Knowledge of ITIL frameworks and service delivery standards.
  • Environment: Prior experience working in a multi-site or international environment with remote reporting lines.

Idiomas

English and Spanish are a must

Ubicación

Madrid

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