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Open nowPosted 23 hours ago

Program Management Office (PMO) Specialist

pasiona40 open roles

Where
Barcelona
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Your applicationOpen nowProgram Management Office (PMO) Specialistpasiona · Barcelona

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on pasiona's own form.

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. pasiona postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 23 hours ago

pasiona median: 4 days open

The posting

Descripción del puesto / Funciones

  • Supervisar y coordinar todas las actividades de gestión de proyectos relacionadas con el despliegue de Genesys CaaS, asegurando la entrega a tiempo, los estándares de calidad y la alineación con los objetivos de negocio.
  • Facilitar la comunicación entre las partes interesadas (stakeholders).
  • Monitorear el progreso del proyecto, gestionar los riesgos y apoyar la integración de equipos de TI y no TI para garantizar un despliegue fluido y exitoso de la solución de centro de contacto (contact center).

Requisitos mínimos

  • Experiencia: Experiencia en programas de transformación internacional a gran escala. Experiencia apoyando iniciativas de transformación de CCaaS, Contact Center, CX o Servicio al Cliente. Experiencia trabajando con equipos geográficamente distribuidos en funciones de Negocio, Operaciones y TI. Experiencia apoyando modelos de entrega ágiles e híbridos en grandes organizaciones. Familiaridad con la gestión del cambio y actividades de adopción por parte de los usuarios en entornos operativos.
  • Habilidades técnicas requeridas: Sólida experiencia en metodologías de gestión de programas y proyectos. Planificación avanzada de proyectos y gestión de dependencias (Microsoft Project, Smartsheet o equivalente). Sólida experiencia en gestión de carteras (portfolio management) y seguimiento de presupuestos y KPIs. Conocimientos avanzados de Excel y PowerPoint para la comunicación ejecutiva. Sólida comprensión de las metodologías de entrega Ágil, Cascada (Waterfall) e Híbrida. Experiencia en la gestión de riesgos, incidencias, dependencias y solicitudes de cambio a nivel de programa. Fuertes habilidades de gestión de stakeholders y comunicación en un entorno multinacional. Inglés fluido.
  • Competencias interpersonales y perfil: PMO altamente proactivo y colaborativo que actúa como un socio de confianza para el equipo de liderazgo del programa. Demostrar fuerte sentido de pertenencia (ownership), espíritu de equipo y capacidad para construir relaciones efectivas entre países, funciones y culturas, impulsando la ejecución y obteniendo resultados. Demostrado éxito en la coordinación de actividades de TI y no TI dentro de proyectos complejos, centrándose en soluciones de experiencia de cliente e iniciativas de transformación digital.

Requisitos valorables

  • Habilidades técnicas opcionales: CCaaS GENESYS + Salesforce.
  • Habilidades y competencias deseadas adicionales: Excelentes habilidades organizativas y de comunicación, fuertes cualidades de liderazgo, capacidad para trabajar bajo presión y experiencia en alinear los objetivos del proyecto con las metas del negocio.

Idiomas

Ingles

Ubicación

Barcelona

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    The review screen in CV Rocket: how each CV was read, round by round.

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