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Open nowPosted 61 days ago

Technical Support Engineer, Global Payments

payermax/95861610 open roles

Where
Singapore
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Your applicationOpen nowTechnical Support Engineer, Global Paymentspayermax/958616 · Singapore

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 61 days ago

The posting

1、Client Technical Support & Problem Solving: Serve as the primary technical contact for key regional and global merchants. Independently investigate, troubleshoot, and resolve complex API/H5 integration issues, transaction failures, and business queries. 2、Cross-Functional Collaboration: Act as a bridge between overseas merchants and internal teams (Product, R&D, Operations, Risk). Establish efficient escalation channels to resolve merchant issues smoothly across time zones. 3、Service & Tooling Optimization: Continuously optimize internal support workflows, API documentation, and monitoring/alerting systems. Proactively detect issues before merchants report them and implement preventative solutions. 4、Product Improvement & Insights: Analyze recurring support tickets, technical pain points, and regional merchant requirements. Translate feedback into actionable product/technical feature requests to drive product iterations. 5、Competitive Analysis & Technical Advisory: Leverage daily merchant insights to monitor industry trends and competitor offerings across the APAC market, driving continuous improvement in our payment capabilities.

1、Education & Experience: Bachelor’s degree or above in Computer Science, Software Engineering, or related technical fields. 3+ years of experience in enterprise technical support, technical account management, or solution consulting in the IT/Internet sector. 2、Domain Knowledge: Prior experience in Cross-border Payments, Fintech, or E-commerce is highly preferred. Hands-on experience with API/Webhooks debugging, Postman, SQL, or software development is a strong plus. 3、Language & Communication: Mandatory: Professional working proficiency in English (written and spoken) to interface with international clients and handle technical documentation. Mandatory: Fluent in Mandarin (written and spoken) to communicate effectively with internal R&D, Product, and Operations teams in China. 4、Soft Skills: Excellent customer-facing communication, analytical problem-solving, and cross-border collaboration skills. Ability to handle high-priority production incidents under pressure

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