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Open nowFirst seen 2 hours ago

Head of Middle Office

People Everywhere11 open roles

Where
Almaty, Kazakhstan
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Your applicationOpen nowHead of Middle OfficePeople Everywhere · Almaty, Kazakhstan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. People Everywhere postings stay open a median of 2 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: first seen 2 hours ago

People Everywhere median: 2 days open

The posting

About the Company and Role

We are seeking a Head of Middle Office for our client, a financial company based in Almaty, Kazakhstan.

The Middle Office serves as the primary point of contact for clients, managing their requests, supporting financial transactions, and coordinating communication between clients and internal departments.

We are looking for a hands-on leader who can manage the team while remaining actively involved in daily operations, client communication, and complex cases.

The department has established processes and a team of experienced specialists. The new Head of Middle Office will be responsible for maintaining high service standards, ensuring smooth daily operations, and improving workflows as the business develops.

Location: Almaty, Kazakhstan (full-time, office-based).

We are offering:

  • Competitive compensation, discussed individually based on relevant experience, expertise, and salary expectations;
  • A leadership role in an established financial company;
  • An experienced Middle Office team with well-defined processes and responsibilities;
  • Direct involvement in client service, operational management, and cross-functional coordination;
  • Opportunities to improve existing workflows and contribute to process automation;
  • A structured handover from the current Head of Middle Office.

Interview Process:

  • HR Screening (30–40 minutes);
  • Interview with the current Head of Middle Office and CFO;
  • Interview with the CEO;
  • Job Offer.

What kind of qualifications we are looking for:

  • Higher education, preferably in Finance, Economics, Business Administration, or a related field;
  • At least 3 years of experience in a brokerage firm, investment company, bank, or another relevant financial institution;
  • At least 1 year of team management or operational coordination experience. Strong specialists ready to take on a leadership role will also be considered;
  • Understanding of financial instruments, brokerage services, and the lifecycle of client transactions;
  • Knowledge of client onboarding, account opening and servicing, processing client instructions, and financial reporting;
  • Understanding of client identification requirements, confidentiality standards, compliance procedures, and financial documentation;
  • Ability to organize team workflows, prioritize tasks, delegate responsibilities, and ensure timely execution;
  • Strong client service skills, including handling complex requests, resolving complaints, and maintaining professional relationships;
  • Fluent in English and Russian, both written and spoken, for effective communication with clients and internal teams, as well as preparation and review of business documentation;
  • Confidence working with Excel, CRM platforms, and financial or accounting systems;
  • Strong organizational skills, attention to detail, independence, and the ability to manage multiple priorities.

Responsibilities:

  • Lead the Middle Office team, distribute responsibilities, manage workloads, and monitor deadlines and service quality;
  • Oversee daily client servicing, including onboarding, account opening support, transaction instructions, client inquiries, and reporting;
  • Personally handle complex client requests, escalations, and operational tasks when necessary;
  • Ensure accurate receipt, verification, processing, and timely transfer of client instructions for execution;
  • Coordinate client operations involving securities transactions, transfers, repo transactions, corporate actions, and collateral arrangements;
  • Maintain effective communication with trading, Back Office, Compliance, Legal, Accounting, and other internal departments;
  • Ensure clients receive timely and accurate updates on requests, documentation requirements, and transaction status;
  • Oversee the preparation and distribution of client documentation, confirmations, and periodic reports;
  • Maintain and update internal procedures, operational instructions, and client service standards in line with business and regulatory requirements;
  • Identify operational inefficiencies, improve existing workflows, and participate in automation initiatives;
  • Support the recruitment, onboarding, training, and performance development of Middle Office employees;
  • Prepare management information and support responses to auditors and regulators within the department's area of responsibility.

Nice to have Requirements:

  • Direct experience in a brokerage or investment company;
  • Familiarity with securities trading operations, repo transactions, and corporate actions;
  • Experience improving or automating Middle Office processes;
  • Knowledge of Kazakh for professional communication with clients.

If you have a strong background in financial services, enjoy working with clients, and are ready to combine team leadership with hands-on operational involvement, we would be glad to hear from you.

You can apply directly through our website or contact our recruiter on Telegram: @Lena_na_grani

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