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Open nowPosted 41 days ago

Customer Service Agents (m/f) / Italian Client Advisor Italian

Personalbüro U. Herrmann59 open roles

Where
Lisbon
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Your applicationOpen nowCustomer Service Agents (m/f) / Italian Client Advisor ItalianPersonalbüro U. Herrmann · Lisbon

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 41 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: September, October, November

We are partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team. In this role, you will deliver high-quality client support and personalised service to Italian-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.

Your Role

  • Provide exceptional customer service in Italian for inbound and outbound enquiries via phone, email and chat.
  • Assist customers with account queries, product information, service activations, modifications and cancellations.
  • Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided.
  • Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs.
  • Manage CRM and internal systems accurately to record interactions, follow-ups and case notes.
  • Resolve complaints and service issues with empathy, ownership and timely escalation when necessary.
  • Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution.
  • Meet individual and team KPIs for quality, efficiency and customer satisfaction.
  • Contribute to continuous improvement by sharing customer feedback and proposing process enhancements.

Your Qualifications

  • Native or C2 level Italian (spoken and written).
  • English at B2 level or higher.
  • At least 1–2 years’ experience in customer service, client support or a related role is preferred.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Ability to work accurately under pressure and manage multiple enquiries simultaneously.
  • Familiarity with CRM systems and standard office software is an advantage.
  • Problem-solving skills and the ability to handle escalations calmly and professionally.
  • Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment.
  • Eligible to work in Portugal and able to commute to the Lisbon office as required.

The Offer

  • Full-time position with fixed weekday working hours.
  • Hybrid work model following training and probation (partial work from home based on performance).
  • Competitive salary with performance-based bonus opportunities.
  • Welcome bonus during the first year.
  • Private health and life insurance from day one (including dental and vision where applicable).
  • Daily meal allowance via prepaid card and transport allowance where applicable.
  • Access to corporate wellbeing initiatives and local benefits.
  • Relocation support package available for international candidates.
  • Stable international project with clear progression and internal mobility opportunities in a modern Lisbon office.
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